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JOB PURPOSE • To assist in managing daily branch operational activity, monitoring compliance, and regulatory requirement in accordance to the Bank`s internal policy and regulatory requirement. • Ensuring the highest quality customer experience through customer service and image enhancement opportunities. • To assist in referral and cross selling of deposits/investment/insurance/ Wealth /Takaful products & cross selling activities towards achieving branch target. ACCOUNTABILITIES Financial • To assist in referral and cross selling of deposits/investment/Bancassurance /Banca Takaful products & cross selling activities towards achieving branch target. • Prevention of Fraud and Losses (internal and external). • To effectively control and monitor cost as per approved budget. • Achieve branch Transactional Fee based income target as given. • Achieve branch Lead Generation Fee Based Income target as given. Process • Onboarding of account opening, customer’s enquiries & customer’s request for change of personal details in compliance to on boarding process and policy - SA/CA/FD/SDB/ATM/RIB/CIB etc • Ensure adherence to compliance on FSA/IFSA,PDPA,FEA,FATCA,CSR,PCT, AMLA-Transaction monitoring, AML Alerts, CDD and ECDD. • Manage cash holding efficiently, main/primary custodian for cash in vault, cash deposit terminal and ATM including check and authorizing ATM Daily Summary Book. • Monitoring of ATM for any discrepancies, ATM card stock, security items i.e. passbook, BC, maintenance of cheque book register, stamp on hand and other security items assigned by ABM/BM. • Check and review error correction and checking of daily vouchers. • To verify overall cash balancing, related critical reports and cheque confirmation. • Processing of daily Incheqs/OCS cheque as per procedures and guidelines • Protect the assets of branch and ensure its proper outlook (internal and external). • Ensure that your branch back-up power supply is available at all the times. i.e gen set serviced regularly. • To monitor GL entries e.g sundry, deferred accounts, etc and ensure the timely reversal • Ensure that every subordinate comply in accordance with Branch Manual, BNM regulation and other statutory regulation with maximum efficiency. • Ensure proper dual internal control and efficiency are maintained and to discharge duties in accordance with procedures to prevent fraud and losses. • Ensure satisfactory audit rating and issues raised are resolved within specified time frame. • Ensure timely submission of reports. • Check & review error correction. • Checking of daily vouchers. • Security & Maintenance Coordinator o Digital Video Recorder (DVD) & Close Circuit Television (CCTV) o Maintain the upkeep and storage of telephone recorder o Verify clear image is displayed on CCTV monitor o DVR is in working condition & sufficient space for recording o Alarm Monitoring o Responsible for alarm testing once a month o Managing Security Personnel o To ensure verification of third party vendors accessing the premise o Electrical and mechanical appliances in working order and neatly displayed o Maintain branch cleanliness and promote conducive environment for both customers and staff • Responsible for management of IT/Non IT Asset/Fixed Assets o Conduct physical check (done minimum twice yearly i.e April & Oct) and balance against fixed and IT assets listing o Recommend for write off of assets with written down book value • Others -Storage and Archival Coordinator o Stationeries are systematically arranged and quantity is not excessive o Relevant pages/documents of account opening and vouchers are kept in a locked environment o Documents and vouchers are sent to external storage as per the holding period specified in the Storage and Archival Manual • Ensure timely reporting of any lapses via Oprisk System within timeline. • Ensure timely submission of Loss Data, Monthly, Quarterly, Half Yearly reporting of Key Risk Indicator and Risk Control Self Assessment to Head Office. • Reporting of Suspicious Transaction. • Responsible for the renewal of all contracts and licenses. Customer • Ensure an efficient customer service level in order to meet SLA as well as to alleviate any customer’s complaint. • Ensure accuracy and error free in service delivery. • Handle customer complaint and resolution within SLA. • To manage the Safe Deposit Box facilities for all customer accounts. • To ensure data key in the CIF is accurate • To manage the branch staff and facilities appearance in line with the Bank’s standard. • Provide transaction/support activities for all customer accounts • Provide on-going account maintenance support • Provide financial services information • Solve customer inquiries promptly • Monitor and support the collection and maintenance of high quality customer information. • To process the following : o Cheque book requisition o CASA maintenance o Documents for Account Services o Request for Audit Confirmation to Credit Administration o To observe deadlines on ad-hoc assignments People • Resource management i.e. annual leave / attendance / branch meeting. • Provide well managed, competent / customer-oriented staff • Staff development i.e. Structured on the job Training (SOJT) / coaching/mentoring /appraisals. Corporate Social Responsibility • Social Commitment activities involvement Other Responsibilities • Relief duties- ABM/BM • To administer other operational support functions. • To manage and undertake ad-hoc assignments assign by management from time to time. • Main holder to Vault & Self Service Machines. Learning & Growth • To involve and contribute to any special project organise by branch. • Attend training on compliance, regulatory, product knowledge, customer services and personal development and growth. • To incorporate AFFINBANK’s DNA to all staff in the branch and uphold team work spirit