Spa - Casual Esthetician
Pacific Hospitality Group
Office
Poipu, HI, 96756, US
Full Time
Company Description:
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long termholds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Our Guiding Principles:
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
Job Description
what you will accomplish
Provides consistent professional skin care treatments in accordance withspa protocols and accepted certification practices to male and female guests. Develops an appropriate treatmentplan based on the guest's needs and requests. Does not providemedical advice.
Provides the highest level of customer satisfaction by listeningand understanding guests’ needs and desires. Maintains and expands the patronage of spaand salonby actively promoting/upsellingadditionaltreatments, servicesand retail products. Maintains knowledge of other services and amenities of the property. Explains features and benefits of spa products, treatmentsand services to guests. Provides answers to pre-treatment and post-treatment questions.
Manages time efficiently to maintaintight schedule, prepare for guests and execute all treatments. Monitors schedule to minimize delays.
Demonstrates respect, sensitivityand concern for guests’ needs in a professional manner. Maintains strict confidentiality according to department procedures and guidelines. Follows proper draping procedures and Blood Borne pathogen procedures at all times
Uses computer systems to accurately enter information, chartand document each guest seen.
Must wear slip-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to managerwhenever observedand takes immediate action to resolvein emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member hasresponsibility to report defective, damagedor lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
Reporting to workas scheduled (on time and on regularbasis) is an essential function of the job.
Complies withroom set up and sanitation procedures, inventoryand linens guidelines. Assistsin maintainingcleanliness and restocking of all treatment rooms.
Resolves guest complaints within scope of authority, otherwise refers the matter to management. Ensures all guest communications are in compliance with Spa department and hotel standards.Notifies supervisor and/or Security of all unusual events or circumstances, inappropriate guest behavior, missing items, or alleged theft. Ensures safety of guests at all times when performing treatments.Keeps immediate supervisor promptly and fully informed of any problems, potential safety issues, adverse reactions, or unusual situations so prompt corrective action may be taken. Communicates with other departments and staff to fulfill guest needs
Improves job knowledge by attending training sessions as instructed.
Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.
what you will bring
Diploma or certification as Esthetician requiredto obtain a license/permit in the state/county/city of the spa.
Three to five years of experience as a licensed Esthetician in similar environment (i.e.spa, hotel, med spa, or resort) desired. Must successfully complete a skills assessment if conducted at the spa.
Trained and certified in all basic skin care services. Must be able to perform all skin care treatments offered by the spa for both men and women. Able to deliver diverse facials as per spa protocols and guidelines. Understands contraindication for specific facials and/or products.
Must maintaincurrent State, County, Cityor other required Esthetician licenses/permits. Must provide valid original copy of license/permits as required by Spa and/or State law. Valid CPR certificate or willingness and ability to obtain one may be required.
Requires ability to serve needsof guestthrough use of the phone, computer and face-to-face interactions. Contacts sometimes containconfidential/sensitive information so requires abilityto use discretion. Must demonstratepositive attitude and professional demeanor. Requires strong communicationand interpersonal skills and commitment to a high levelof guest satisfaction.
Completes all training and continuing education as required.
Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.
Requires ability to learn and use telephone and computer systems used at the hotel. Working knowledge and skills of computer operation required
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to read and interpret documents such as safety rules, operatingand maintenance instructions, and procedure manuals. Must be able to speak, read, writeand understand English to understand instructions, safety rules, and communicate with guests.
Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel.Work schedules will include working on holidays, weekendsand alternate shifts.
Must know all applicable health standards.
Must maintaina clean and appearance and professional demeanor
great if you have
While performing the duties of the job the team member constantly stands for sustained periods of time and frequently walks from one work area to another.While performing the duties of the job the team member constantly uses hands and fingers to provide facials and operate a computer.The team member frequentlygrasps objects. The team member perceives attributes of objects and individuals, such as temperature or texture of skin. The team member frequentlyreaches by extending hand(s) and arm(s) in any direction. The team member makes substantial movements (motions) of the wrists, hands, and/or fingers. The team member occasionally ascends/descends stairs. The team member constantly stoops, bends and crouches. The team member talks constantly and needs to hear sounds and voices. Many aromas and smells are present in the spa treatment rooms and other hotel and spa areas. Balance is frequentlyrequired to prevent falling when walking, moving about, and standing while providing treatment or preparing rooms. The team member frequently usespushing and pulling motions while providing treatment or preparing treatment areas. Lifting is regularly requiredto move, clean or prepare rooms. Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequentlywhile providing treatments/facials, preparing roomand moving objects. The team member is required tohave close visual acuity to see areas of treatment, enter data and view a computer terminal. The team member is required tohave visual acuity to determinethe accuracy, neatness, and thoroughness of the work assigned and make observations about the guests served and spa facilities. The team member is primarily subject to insideenvironmental conditions. Depending on treatment type and treatment area may be exposed to areas and materials that are very cold (i.e.30 degrees) or very hot(i.e.110 degrees) for prolonged periods of time. The noise level is primarily quiet. The team membermay be subject to vibration. The team member is subject to hazards which includes proximity to electrical current found in spa related equipment and areas. The team member is occasionally subject to atmospheric conditions such as perfumes, odors, or dusts. The team member is subject to oils and fluids typically used in facial and skin treatments. Also subject to items used to clean the treatment area and equipment. The team member isrequired to function in small work areas. The team membermay be exposed to infectious diseases.
benefits
Health Insurance
Vision Insurance
Dental Insurance
Pharmacy Insurance
401K
Referral Bonus
Paid Time Off
Birthday Holiday (Full-Time or Part Time Only)
Gone Fishing Holiday (Full-Time Only)
Opportunities for advancement
Wage: $12.75 + gratuities, service charge
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long termholds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Our Guiding Principles:
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
Job Description
what you will accomplish
Provides consistent professional skin care treatments in accordance withspa protocols and accepted certification practices to male and female guests. Develops an appropriate treatmentplan based on the guest's needs and requests. Does not providemedical advice.
Provides the highest level of customer satisfaction by listeningand understanding guests’ needs and desires. Maintains and expands the patronage of spaand salonby actively promoting/upsellingadditionaltreatments, servicesand retail products. Maintains knowledge of other services and amenities of the property. Explains features and benefits of spa products, treatmentsand services to guests. Provides answers to pre-treatment and post-treatment questions.
Manages time efficiently to maintaintight schedule, prepare for guests and execute all treatments. Monitors schedule to minimize delays.
Demonstrates respect, sensitivityand concern for guests’ needs in a professional manner. Maintains strict confidentiality according to department procedures and guidelines. Follows proper draping procedures and Blood Borne pathogen procedures at all times
Uses computer systems to accurately enter information, chartand document each guest seen.
Must wear slip-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to managerwhenever observedand takes immediate action to resolvein emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member hasresponsibility to report defective, damagedor lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
Reporting to workas scheduled (on time and on regularbasis) is an essential function of the job.
Complies withroom set up and sanitation procedures, inventoryand linens guidelines. Assistsin maintainingcleanliness and restocking of all treatment rooms.
Resolves guest complaints within scope of authority, otherwise refers the matter to management. Ensures all guest communications are in compliance with Spa department and hotel standards.Notifies supervisor and/or Security of all unusual events or circumstances, inappropriate guest behavior, missing items, or alleged theft. Ensures safety of guests at all times when performing treatments.Keeps immediate supervisor promptly and fully informed of any problems, potential safety issues, adverse reactions, or unusual situations so prompt corrective action may be taken. Communicates with other departments and staff to fulfill guest needs
Improves job knowledge by attending training sessions as instructed.
Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.
what you will bring
Diploma or certification as Esthetician requiredto obtain a license/permit in the state/county/city of the spa.
Three to five years of experience as a licensed Esthetician in similar environment (i.e.spa, hotel, med spa, or resort) desired. Must successfully complete a skills assessment if conducted at the spa.
Trained and certified in all basic skin care services. Must be able to perform all skin care treatments offered by the spa for both men and women. Able to deliver diverse facials as per spa protocols and guidelines. Understands contraindication for specific facials and/or products.
Must maintaincurrent State, County, Cityor other required Esthetician licenses/permits. Must provide valid original copy of license/permits as required by Spa and/or State law. Valid CPR certificate or willingness and ability to obtain one may be required.
Requires ability to serve needsof guestthrough use of the phone, computer and face-to-face interactions. Contacts sometimes containconfidential/sensitive information so requires abilityto use discretion. Must demonstratepositive attitude and professional demeanor. Requires strong communicationand interpersonal skills and commitment to a high levelof guest satisfaction.
Completes all training and continuing education as required.
Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.
Requires ability to learn and use telephone and computer systems used at the hotel. Working knowledge and skills of computer operation required
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to read and interpret documents such as safety rules, operatingand maintenance instructions, and procedure manuals. Must be able to speak, read, writeand understand English to understand instructions, safety rules, and communicate with guests.
Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel.Work schedules will include working on holidays, weekendsand alternate shifts.
Must know all applicable health standards.
Must maintaina clean and appearance and professional demeanor
great if you have
While performing the duties of the job the team member constantly stands for sustained periods of time and frequently walks from one work area to another.While performing the duties of the job the team member constantly uses hands and fingers to provide facials and operate a computer.The team member frequentlygrasps objects. The team member perceives attributes of objects and individuals, such as temperature or texture of skin. The team member frequentlyreaches by extending hand(s) and arm(s) in any direction. The team member makes substantial movements (motions) of the wrists, hands, and/or fingers. The team member occasionally ascends/descends stairs. The team member constantly stoops, bends and crouches. The team member talks constantly and needs to hear sounds and voices. Many aromas and smells are present in the spa treatment rooms and other hotel and spa areas. Balance is frequentlyrequired to prevent falling when walking, moving about, and standing while providing treatment or preparing rooms. The team member frequently usespushing and pulling motions while providing treatment or preparing treatment areas. Lifting is regularly requiredto move, clean or prepare rooms. Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequentlywhile providing treatments/facials, preparing roomand moving objects. The team member is required tohave close visual acuity to see areas of treatment, enter data and view a computer terminal. The team member is required tohave visual acuity to determinethe accuracy, neatness, and thoroughness of the work assigned and make observations about the guests served and spa facilities. The team member is primarily subject to insideenvironmental conditions. Depending on treatment type and treatment area may be exposed to areas and materials that are very cold (i.e.30 degrees) or very hot(i.e.110 degrees) for prolonged periods of time. The noise level is primarily quiet. The team membermay be subject to vibration. The team member is subject to hazards which includes proximity to electrical current found in spa related equipment and areas. The team member is occasionally subject to atmospheric conditions such as perfumes, odors, or dusts. The team member is subject to oils and fluids typically used in facial and skin treatments. Also subject to items used to clean the treatment area and equipment. The team member isrequired to function in small work areas. The team membermay be exposed to infectious diseases.
benefits
Health Insurance
Vision Insurance
Dental Insurance
Pharmacy Insurance
401K
Referral Bonus
Paid Time Off
Birthday Holiday (Full-Time or Part Time Only)
Gone Fishing Holiday (Full-Time Only)
Opportunities for advancement
Wage: $12.75 + gratuities, service charge
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Spa - Casual Esthetician
Office
Poipu, HI, 96756, US
Full Time
July 18, 2025