ServiceNow Architect

Fujitsu Right Now:
There's never been a more exciting time to work at Fujitsu - we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands. This transformation builds on our long-standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers. Our focus now is ensuring we address the challenges of those customers in today’s FAST IT and digitally focused technology landscape. SaaS and ServiceNow are a big part of this focus for us.

What we offer:

• The opportunity to design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers
• Unrivalled investment and training in you and your career
• Stimulating environment offering ongoing learning opportunities
• Culture of innovation and inspiration
• Competitive salary and generous benefits 
• A very flexible and creative environment for everyone

Role and Accountabilities:
 
This will suit an experienced Candidates in primarily involved in mapping data from various systems into ServiceNow, ensuring the efficient and accurate transfer of information, and supporting integrations with other tools and services. The ideal candidate will possess strong knowledge of ServiceNow modules, data transformation, and integration best practices.

• Designing, developing, and deploying service maps, working with discovery patterns, and ensuring accurate representation of IT services and their underlying infrastructure. 
• Strong understanding of CMDB, its structure, and its relationship to ITOM.
• Develop and implement data mapping solutions to move and integrate data between ServiceNow and external systems.
• Create mappings between different data sources and ServiceNow objects.
• Ensure data integrity and consistency during data migration and integrations.
• Assist in the integration of ServiceNow with external systems through middleware, APIs, and connectors.
• Work closely with the development and integration teams to ensure seamless data flow between ServiceNow and other applications.
• Configure and customize ServiceNow modules and workflows to meet specific business requirements.
• Support configuration changes related to mapping and data transformation requirements.
• Perform unit and integration testing to ensure data flows correctly from external systems into ServiceNow.
• Validate the accuracy and completeness of the data after mapping and integration.
• Maintain comprehensive documentation of data mappings, workflows, and integrations.
• Provide ongoing support and troubleshooting for issues related to data mapping and integration.
• Work closely with business analysts, developers, and other stakeholders to understand data requirements and business processes.
• Participate in ServiceNow release planning, identifying any mapping-related changes or upgrades that might affect the platform.
• Monitor and optimize the performance of integrations and data mappings.
• Recommend improvements to streamline processes and enhance system efficiency.
  • Bachelor's degree with at least 7 years of ServiceNow ITOM Discovery & Service Mapping and integrating data.

 

Qualifications

Skills and Experience Requirements:

• Hands-on experience ServiceNow – ITOM (CMDB, Service Mapping)
• Strong experience with ServiceNow integration tools like Integration Hub, REST APIs, SOAP, MID Server, and other integration technologies.
• Experience working with Data Transformation tools (e.g., Import Sets, Data Sources, Transform Maps).
• Proficiency in ServiceNow scripting (JavaScript) for mapping and transforming data.
• Knowledge of data modelling and mapping techniques in ServiceNow.
• Familiarity with SQL and querying relational databases.
• Experience with integration protocols (REST, SOAP, FTP, SFTP)
• Understanding of ITIL processes and best practices.

Skills and Certifications

• ServiceNow Certified – ITOM Discovery & Service Mapping
• ServiceNow Certified - Application Developer 
• ITIL v3 certification
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong presentation development and Customer Presentation skills
• Successful teamwork experience & demonstrated leadership abilities

 

Fujitsu at a Glance

Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.

We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition.  This has been the foundation of Fujitsu’s success since its inception.  In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value.  Fujitsu wants innovators like you!

 

At Fujitsu, one of our corporate principles is "We respect human rights". This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity.  Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.

 

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