Senior Appraisal Desk Manager

PrimeLending is a leading national home lender focused on empowering the pursuit of homeownership. We are seeking a Senior Appraisal Desk Manager to provide strategic leadership and operational oversight for the Appraisal Department, ensuring compliance with the Appraiser Independence Requirements (AIR), FNMA/FHLMC, HUD, investor, and internal policies. Oversees appraisal operations, vendor partnerships, system integration, and quality control. Leads a team of appraisal professionals and review appraisers to deliver timely, compliant, and service-oriented appraisal processes that support the company's lending goals.

This is a hybrid role. The work location is North Dallas (75010). 

• Serve as primary appraisal subject matter expert for internal departments
• Communicate departmental performance, risk indicators, and emerging issues to senior leadership
• Lead development and continuous improvement of appraisal-related policies and procedures to drive efficiency and ensure regulatory compliance.
• Monitor adherence to USPAP, AIR, TALCB, FNMA, FHA, and investor standards; implement corrective actions as needed.
• Manage and optimize relationships with third parties and vendors
• Provide support for seamless integration between the Appraisal Management System and the Loan Origination System (LOS); troubleshoot and resolve system issues in partnership with IT and vendors; lead development of rules within systems and procedures for teams
• Provide operational leadership
• Oversee end-to-end appraisal order processes, including receipt, uploading, assignment, and delivery within required service level expectations
• Maintain accurate, auditable records of appraisal activity by market and vendor
• Conduct appropriate research in accordance with Fannie Mae, HUD and PrimeLending guidelines
• Oversees the receipt, uploading and delivery of appraisal orders; ensure the appropriate parties receive the appraisal orders within the required timeframe
• Ensure working file is retained per USPAP and TALCB standards and regulations
• Maintain current information about industry practices and procedures
• Plan staffing levels; partner with Human Resources to recruit, interview, select, hire and employ an appropriate number of employees
• Provide oversight and direction in the operating unit(s) in accordance with the organization’s policies and procedures; delegate responsibilities appropriately expecting accountability
• Lead, coach, and mentor a team of appraisers and support staff; build a high-performance culture focused on quality, compliance, and service.
• Develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
• Lead employees to meet organization’s expectations for productivity, quality and goal accomplishment
• Provide support to leadership in managing operational, budgetary, and financial responsibilities and activities of the department
• Assess resources necessary to effectively staff and accomplish the work to meet departmental productivity and quality goals; provide recommendations to management
• Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures
• Review performance data to monitor and measure departmental productivity, goal achievement, and overall effectiveness
• Maintain communication with internal and external contacts (including senior leadership levels) as necessary to ensure expectations and timelines are met
• Monitor productivity and quality metrics; recommend and implement improvements based on data and feedback.
• Develop and manage departmental budgets and vendor costs in alignment with business objectives.
• Other functions as needed

• Bachelor’s degree or 4 years of appraisal experience required, relevant experience in lieu of a degree may be considered
• Minimum of 7 years of experience in the mortgage industry; 2 years in a leadership or management capacity
• Deep knowledge of FNMA, FHA, VA, and investor appraisal requirements; familiarity with state licensing boards and regulatory bodies
• Experience managing appraisal management systems and integrating them with loan origination platforms
• Strong vendor management and negotiation skills
• Exceptional communication, analytical, and decision-making skills
• Demonstrated ability to interact effectively with various levels within the organization
• Ability to demonstrate excellent detail orientation, critical thinking and analytical skills
• Demonstrated judgment and decision-making ability with the ability to negotiate and influence decision making.
• Displays excellent time management, organizational and problem-solving skills
• Excellent inter-personal, conflict management skills and the ability to handle delicate situations with diplomacy and tact.
• Strong customer service orientation
• Ability to work well under pressure and meet deadlines
• Excellent PC skills, including Microsoft Office suite

 

The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.

PrimeLending, a PlainsCapital Company®, is a people-first company on a mission to make the home loan process simple and stress-free. Since 1986, we’ve been working together as a team to support our customers, co-workers and communities and make a positive impact on all the lives of all we serve. Whether on the frontline working directly with customers in our branches or behind the scenes supporting our loan officers, our team members each play a vital role in delivering an outstanding customer experience.

Award-Winning Culture

Known for having an empowering, supportive culture, PrimeLending is a place where each individual has an important voice, can be themselves and thrives. Our organization exudes an infectious spirit of optimism and humanity, making PrimeLending a great workplace.

 

• #7 2023 Energage Top Workplaces in the USA1
• # 11 2023 Energage Top Workplaces in Financial Services1
• Top 25 2023 Fortune Best Workplaces for Women™2
• Top 25 2023 Fortune Best Workplaces in Financial Services™2
• Top 50 2023 Fortune Best Workplaces for Millennials™2
• #11 2023 Fortune Best Workplaces in Texas™2
• Scotsman Guide 2024 Top Workplaces3 (Editor’s Pick)
• #7 2023 Dallas Morning News Top Workplaces4

 

Key Facts About PrimeLending

• Established in 1986
• Part of Hilltop Holdings Inc. (NYSE: HTH) a diverse financial services company
• #11 2023 Top Retail Volume, Scotsman Guide
• #15 2023 Top Overall Volume, Scotsman Guide3
• 400+ purchase, renovation, refinance and reverse mortgage products
• National lender with coverage in all 50 states
• 2023 Best-in-Class Lender in 4 categories by MortgageCX5
• Branches located in 42 states
• 96% customer satisfaction rating6
• 4.9 national average star rating on Google
• 22,000+ five star Zillow reviews

1Energage Top Workplaces Awards

2Great Place to Work

3Scotsman Guide

4The Dallas Morning News

5MortageCX

6Survey administered and managed by an independent third party following loan closing. PrimeLending received an overall 96% Customer Satisfaction Rating for the period 1/1/23-12/31/23.