Director - US Operations Lifestyle Experience - Global Travel & Lifestyle Services

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

1. Vendor Management – Own relationship with a large and strategic partner offering run the business guidance, inform planning and thoughtfully contribute to contract negotiations
2. Strategy – Develop strategies around operational efficiencies and ongoing improvements to the CardMember lifestyle experience
3. Enterprise Partnerships – Align operational decisions that require servicing support with relevant partners such as Product, Benefits, GABM, Compliance, and Finance.  Translate enterprise initiatives into servicing impacts, offering constructive and meaningful feedback in the process
4. People Management – lead a high-performing team that has a broad range of responsibilities from capabilities transformation and dining/entertainment management to compliance and reporting

Minimum Qualifications

• Provide strong people leadership and build a culture of high performance and development
• Clear, confident, influential leadership/communication style that drives followership
• Solid quantitative skills to understand operational metrics and use available data and analysis to identify key business drivers
• Ability to build productive relationships across various stakeholders and influence key decisions
• Detail-oriented and customer experience focused
• Metrics and number savvy, makes data-driven decisions and has an analytical mindset
• Effective communicator capable of flexing messages and direction at all levels, from senior leadership to front-line teams
• Comfortable to lead through change and ambiguity
• Partner management and/or customer service operation experience, with strong negotiation skills

Preferred Qualifications

• Travel & Lifestyle Servicing experience

Salary Range: $130,000.00 to $205,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.