Paragon Cyber Solutions is a fast-growing, award-winning cybersecurity and IT services firm supporting federal and commercial clients. We are a proud 8(a), EDWOSB, SDVOSB, and MWBE company committed to excellence, integrity, and innovation.

We are seeking a proactive and engaging Program Support Lead to oversee onsite billable staff, serve as a customer-facing liaison, and contribute to key company initiatives. This role is pivotal in sustaining our commitment to contract excellence and fueling Paragon’s continued growth.

Requirements

Serve as the assigned supervisor for onsite billable staff across contracts

Conduct regular check-ins, track performance, and support professional development
Ensure timely timesheet submissions and flag any burn/utilization concerns
Act as a point of contact for customers regarding team performance, deliverables, and feedback
Escalate issues appropriately and ensure customer satisfaction remains high
Attend site visits, client meetings, and briefings as needed
Maintain visibility into contract scope, milestones, and funding to support successful execution
Lead and support internal initiatives such as policy rollout, process documentation, and SOP management
Help identify workflow gaps and implement enhancements
Assist with readiness efforts for new contract awards and transitions
Contribute to company-wide initiatives and culture-building efforts
Additional duties as assigned

Benefits

Health Care Plan (Medical, Dental & Vision).
Retirement Plan (401K w/ employer matching).
Generous Paid Time Off & Federal Holidays.
Short and Long-Term Disability.
Healthy Work-Life Balance.
Training & Development.