Technical Information Developer

Join the Team Making Possibilities Happen

If you’ve ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over.

 

Job Purpose

Review source code and database tables, business requirements, engineering specifications, end-user interfaces, and reported issues from internal and external customers to write technical content covering the full stack.

 

Essential Functions and Responsibilities

Job Responsibilities:

• Review and understand supporting materials.
• Serve as the subject matter expert to write and validate the first draft of content with product and software engineering peers.
• Serve as team’s project manager and POC for assigned products to manage all project deliverables.
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
• Understand and comply with Risk Management program requirements including identification of risks, key controls, and control testing as applicable to responsibilities.
• Perform other duties as assigned.

 

Qualifications (Education, Experience, Knowledge, Skills, and Abilities)

• Bachelor’s degree in English, Technical Communication, Journalism, Linguistics, or related field, or equivalent experience

 

Preferred Qualifications (Education, Experience, Competencies)

• Understanding of full stack layers including coding ability on 1 language
• Understanding of cloud computing types (public, private, hybrid, and multi) and services (IaaS, PaaS, and SaaS) and potential effect on documentation requirements.
• Understanding of cloud computing dependent technologies including operating systems, databases, and APIs.
• 3+ years’ experience
  • Working in a content management system
  • Writing simple, clear content for end-users
  • Applying predefined editorial and quality standards

 

Work Environment: 

• Office work environment
• Prolonged periods of sitting at a desk and working on a computer
• Ability to produce and present content both orally and in writing
• <10% travel may be required

 

Benefits:  In return for your expertise, we offer growth, opportunity, and a competitive compensation and benefits package in a casual work environment. 

Are you ready to help us transform the world of electronic payments? To learn more about ACI Worldwide, visit our web site at www.aciworldwide.com Job ID (Requisition #16575)

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally

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ACI Worldwide is a global leader in mission-critical, real-time payments software. Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments, power omni-commerce payments, present and process bill payments, and manage fraud and risk. We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.