Service Advisor

Description

• Veterans encouraged to apply

Be a part of something groundbreaking at the all-new, state-of-the-art BMW of Lynnwood! The newest and most advanced BMW dealership in the Pacific Northwest has officially opened its doors and we're seeking passionate, talented individuals to join our team! Our stunning new 40,000 square-foot facility is a testament to innovation and customer-centric design. We're not just selling cars; we're delivering an unparalleled BMW experience. This is your opportunity to help build a legacy from the ground up in a truly exceptional environment.

Imagine working in a pristine, cutting-edge showroom designed to showcase the ultimate driving machine. Our dealership features the latest in automotive technology, including dedicated EV charging stations, a luxurious Isetta Café for our guests, and a service center engineered for efficiency and technician comfort – complete with a multi-lane, heated-floor service drive and high-volume service stalls.

Job Summary

The Service Advisor is the critical link between customers and service technicians in a dealership or repair shop. You'll act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle service process.

Responsibilities:

• Customer Service & Sales: Professionally greet customers, assess service needs, clearly explain and sell recommended services/repairs, and secure authorizations.
• Service Coordination: Schedule appointments, write accurate repair orders, communicate effectively with technicians, and monitor job progress for timely completion.
• Administrative & Follow-Up: Process payments, maintain service records, and ensure customer satisfaction through proactive updates and post-service follow-up.
• Technical Application: Utilize your automotive knowledge to understand vehicle issues, research parts, and stay current with new technologies.
• Shop Support: Uphold safety standards and assist with other assigned duties.
• Other duties as assigned

Qualifications:

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Education: High school diploma or equivalent.
• Certifications: A valid driver's license
• Strong understanding of automotive terminology and mechanical principles.
• Excellent communication and interpersonal skills, with the ability to explain technical details clearly and concisely.
• Customer service focuses on building trust and rapport.
• Ability to actively listen, identify customer needs, and address concerns effectively.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Proficient in computer skills and dealership management software (DMS).
• Ability to work independently and as part of a team.

Benefits of Working at Swickard:

• Open Service Appointment Schedule – customers schedule service appointments with us when it’s convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Ongoing training and support
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.

Competitive benefits package:

• Insurance: medical, dental, vision, life and pet insurance
• Optional disability coverage
• 401k plan – invest in your future!
• PTO and paid Holidays

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We’re a hospitality company that happens to sell cars, parts, and service.
• We are a team. Everyone plays a role in our success.
• Culture: Our culture is defined by a few core principles: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

If you are driven by a commitment to excellence, possess a desire to be part of a dynamic team, and are excited by the prospect of shaping the future of luxury automotive retail, we want to hear from you. This is more than a job; it's a chance to be at the heart of a landmark new dealership and grow with us as we redefine the BMW experience in Lynnwood and beyond.