Transportation Assistant

Description

Who We Are

Innovative Integrated Health (IIH) is a mission-driven healthcare organization dedicated to helping frail, underserved, and multiethnic seniors live safely and independently at home with dignity. Through the Program of All-Inclusive Care for the Elderly (PACE) model of care, we deliver high-quality, personalized healthcare and supportive services that improve quality of life across the communities we serve.

At IIH, our work is rooted in compassion, cultural understanding, and deep respect for those in our care. Team members play a vital role in supporting seniors throughout Central and Southern California—delivering care that’s not only clinically excellent, but also personal, coordinated, and community-based.

When you join IIH, you become part of a team committed to making a real difference in the lives of older adults—every single day.

Benefits

• 401(k) 
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Job Summary 

The Transportation Assistant is responsible for assisting with coordinating the transportation services provided by Innovative Integrated Health to our participants. This includes fleet management, accident reporting and documentation. Travel may be necessary to support all Innovative Integrated Health (IIH) sites.

Essential Job Functions  

Duties include, but are not limited to:

• Obtain and maintain proficiency on software utilized for the transportation department.
• Maintain and track vehicle inventory and ensure the driver list is kept updated.
• Act as liaison to the company’s insurance carrier as directed by the supervisor.
• Assist with title, registration, transfers, handicap placard acquisitions/renewals and other administrative tasks.
• Track expirable items, including safety equipment for the drivers and vehicles.
• Prepare purchase requests, for anticipated and requested items, and submit to the supervisor. 
• Coordinate transportation for participant appointments.
• Prepare monthly transportation reports, as needed or requested by management.
• Ensure vehicle preventative maintenance is kept current and report necessary repairs needed to the Director of Transportation.
• Drives company vehicle to transport participants and items (Durable Medical Equipment, medication, etc.) as needed. 
• Respond to and document transportation-related complaints and grievances for the Fresno Center; support the resolution of complaints and transportation issues across all IIH centers. 
• Provide operational support for all transportation functions across all IIH centers as needed, including assisting with route coordination, vehicle scheduling, and compliance tracking.
• Participate as a member of the Interdisciplinary Team (IDT) and in the initial, semi-annual, unscheduled, and annual assessments; attend morning updates and report changes in participants’ baseline status to appropriate staff, as needed.
• Support Transportation Coordinators in dispatching drivers and assigning routes as needed.
• Attend and participate in staff meetings, in-services, projects, and committees assigned.   
• Adhere to and support the center’s practices, procedures, and policies including assigned break times and attendance.
• Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.
• Be flexible in schedule of hours worked.
• May require use of personal vehicle.

Knowledge, Skills, Abilities

• Knowledge of the area in which Innovative Integrated Health is located.
• Ability to think strategically to plan driver routes with minimal errors
• Ability to cope with mental and emotional stress related to the position.   
• Function independently, have flexibility, and personal integrity. 
• Must demonstrate on an ongoing basis the ability to develop and maintain good working relationships with co-workers and department heads. 
• Effective written and oral communication skills.
• Intermediate Microsoft Excel skills

Working Conditions and Physical Demands

The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to access all areas of the center throughout the workday is required.
• Ability to lift up to 50 pounds occasionally, up to 25 pounds frequently, and 15 pounds on a regular basis.
• Required to obtain assistance from another qualified employee when attempting to lift or transfer objects over 25 pounds.
• Requires constant hand grasp and finger dexterity; frequent sitting, standing, walking and repetitive leg and arm movements, occasional bending, reaching forward and overhead; squatting and kneeling.
• Transportation Assistant duties are generally performed in an indoor, well-lighted, well-ventilated, heated, and air-conditioned environment. 

Requirements

Experience

• Minimum of one (1) year of documented experience in working with a frail or elderly population.

Education and Certification 

• High school graduate or equivalent preferred
• Valid CA Driver’s License.
• CPR Certification  
• Is medically cleared for communicable diseases and has all immunizations up-to-date before engaging in direct participant contact.

Core Values

• Respect at the core of our interactions.
• Honesty and Integrity with every endeavor
• Patient – Centered care aligned with participant values, beliefs, and preferences. 
• Encouragement that motivates and empowers others to be the best they can be. 
• Quality Care that is efficient, transformative and innovative. 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.