Medical Assistant / Patient Service Rep - Palliative Care

Description

If you are looking for a career that offers a great culture to grow and learn while using your passion for patient care, we want you on our team! In addition to working for a company that is committed to being a great place to work for all team members, we also offer a great comprehensive benefit package that includes:

• Medical, Dental, and Vision Insurance
• 401(k) with company match and immediate vesting
• Short-term and Long-term disability
• Life insurance
• Critical Illness
• Flexible Spending Accounts
• Health Savings Account with Employer contribution
• PTO, Sick leave, Bereavement leave
• Employee Assistance Program
• Fitness Centers

University Physicians Association is seeking qualified applicants for a full-time Medical Assistant (MA) / Patient Service Rep position at University Palliative Care (Located within the UT Medical Center). Candidates must be detail-oriented and able to work under deadlines in a very fast-paced office. This position will work closely with physicians to provide a seamless patient experience.

Job Responsibilities:

• Ensures efficient patient flow of clinic
• Take vitals, review medical history, and update patient records in EMR
• Document patient communications and E-prescribe medications under supervision of Physician
• Serve as a point of contact between patients and providers
• Maintain and stock exam rooms and sterilize equipment per OSHA standards
• Answer patient inquiries and assist with scheduling appointments, surgeries, and referrals
• Follow up on test results, medication authorizations, and post-op care
• Support physicians during in-office procedures
• Attend team meetings and participate in ongoing training
• Schedule appointments, manage patient flow, and coordinate referrals as needed.
• Track and report on clinical and operational metrics (e.g., patient volumes, appointment no-shows, and documentation turnaround times).
• Support various administrative tasks such as supply ordering, documentation management, and responding to patient inquiries.
• Collaborate with clinical and administrative teams to support both patient care and efficient office workflows.
• Other duties as requested by Office Supervisor

Requirements

What We’re Looking For

• Excellent multitasking, time management, and communication skills
• Strong attention to detail and organizational ability
• At least 6 months of experience in a medical office setting
• In addition to traditional clinical responsibilities, this role also includes a significant amount of office-based work. The ideal candidate will be comfortable supporting both patient care and administrative functions such as tracking metrics, managing documentation, and assisting with workflow coordination.