Description

Title: Community Engagement Manager Job Group Category: Exempt Type: Full-time

Unit: Volunteer Schedule: Monday-Friday Hours: 40/week

Direct Reports: N/A Reports to: VP of Strategic Initiatives

About Feeding Northeast Florida

Feeding Northeast Florida is the regional food bank serving 12 counties across Northeast Florida. We use food as our catalyst to strengthen lives and communities. We use the pillars of food access, education, and advocacy to create food security for all. Through our network of partner agencies, mobile pantries, and direct service programs, we work tirelessly to ensure that no one in our community faces hunger alone.

Position Summary

The Community Engagement Manager will play a vital role in building and maintaining strategic partnerships with diverse community groups to support Feeding Northeast Florida's mission. This position is responsible for recruiting, stewarding, engaging, and managing corporate partners and affinity groups including families, teens, and other community organizations while developing sustainable relationships that drive both volunteer engagement and fundraising opportunities. The Manager will work collaboratively with the Volunteer Manager and Philanthropy department to ensure seamless coordination of all community outreach activities.

Key Responsibilities

Community Partnership Management

Recruit new community partners including corporate groups, families, youth organizations, and other affinity groups
Develop and maintain comprehensive stewardship plans for all corporate and community partners
Coordinate regular communication with partners including phone calls, newsletters, annual reports, and impact updates
Create and implement recognition programs, awards, and appreciation events for community partners

Volunteer Program Coordination

Work closely with the Volunteer Manager to coordinate volunteer opportunities for diverse community groups including:
Corporate team-building activities and sorting shifts at the warehouse
Family volunteer days and multigenerational service opportunities
Youth engagement activities
Mobile pantry distribution events
Off-site volunteer activities (planned and executed in collaboration with community partners)

Ensure seamless volunteer experience for all community groups from recruitment through follow-up
Coordinate logistics for special events and volunteer activities
Provide post-event follow-up including photos, impact reports, and thank you communications

Fundraising and Development Support

Collaborate with the Philanthropy department to identify and pursue giving opportunities from community partners
Develop pipeline for direct gifts and grant opportunities from corporate partners and other organizations
Solicit and secure event sponsorships from corporate partners
Plan and execute paid off-site volunteer activities for community groups
Support community partners in organizing food drives and fundraising events

Relationship Building and Stewardship

Conduct regular outreach to maintain and strengthen relationships with all community partners
Arrange facility tours and speaking engagements for corporate leadership and community group leaders
Create opportunities to feature community partners on social media and other public platforms
Develop innovative ways to engage diverse community groups in Feeding Northeast Florida's mission
Track and report on partnership activities and outcomes across all partner types

Communication and Coordination

Ensure all community outreach activities are coordinated with the Philanthropy team to prevent conflicts
Maintain accurate records of all community partner interactions and activities
Prepare regular reports on community engagement metrics and outcomes
Participate in cross-departmental meetings and planning sessions

Required Qualifications

Bachelor's degree in Business, Communications, Nonprofit Management, or related field
1-2 years of experience in customer service, relationship management, or nonprofit work
Excellent written and verbal communication skills
Strong organizational skills with attention to detail
Ability to manage multiple projects and priorities simultaneously
Proficiency in Microsoft Office Suite and database management systems
Experience with volunteer management software (Galaxy Digital preferred)
Professional demeanor and ability to represent the organization in the community
Valid driver's license and reliable transportation

Preferred Qualifications

Experience in community engagement, partnership development, fundraising, or business development
Knowledge of the nonprofit sector and food insecurity issues
Experience with social media management and marketing
Bilingual capabilities (English/Spanish)
Previous volunteer management experience

Work Environment

The Community Engagement Manager will be required to work some evenings and weekend shifts
Must be able to walk, stand, twist, bend, and lift to 30 pounds for long periods
Willingness/ability to use warehouse equipment such as a manual pallet jack, electric pallet jack, electric forklift, and floor scale (detailed training provided on all equipment).

The physical demands and work environment characteristics described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The above job description is not an exhaustive list of duties, responsibilities, and skills of the position. Incumbents will follow any other instructions and perform other related duties assigned by their supervisor.

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Employee Signature Date

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VP of Strategic Initiatives Date