Bayview Hills Garden Case Manager I

Description

Position Overview: 

As a Case Manager at a temporary homeless shelter, residential housing, your role will involve providing comprehensive support services to individuals and families experiencing homelessness. You will be responsible for assessing clients' needs, developing individualized service plans, and connecting them with appropriate resources to help them regain stability and move towards permanent housing. Your primary objective will be to empower clients to overcome barriers and achieve self-sufficiency. This position reports to a Program Manager, and works closely with the Site Director and other leaders.   

Duties and Responsibilities: 

Client Assessment and Service Planning: Conduct comprehensive assessments to identify clients' strengths, challenges, and needs. Collaborate with clients to develop individualized service plans that address their unique circumstances. Regularly reassess and update service plans based on clients' progress and changing needs. 

Resource Referral and Coordination: Connect clients with essential resources, such as emergency shelter, food, healthcare, mental health services, substance abuse treatment, and employment support. Liaise with external service providers and community organizations to coordinate access to necessary resources. Provide ongoing support and advocacy to help clients navigate complex systems and overcome barriers. 

Case Management and Support: Conduct regular check-ins with clients to monitor progress, provide emotional support, and offer guidance. Collaborate with clients to set goals and develop action plans to address identified needs. Assist clients in accessing and applying for benefits, entitlements, and supportive services. Advocate on behalf of clients to ensure their rights and needs are met within the shelter and in the community. Contacts participant within 2 business days and schedules intake meeting after receiving the referral. Attends weekly case consultation meetings and monthly trainings; meets regularly with clinical supervisor to exchange pertinent information and receive supervision. 

Crisis Intervention and Conflict Resolution: Respond promptly to crisis situations, including mental health crises, substance abuse relapses, or conflicts within the shelter. Provide immediate support and guidance to de-escalate situations and ensure the safety of all individuals involved. Collaborate with internal and external resources to address crisis situations effectively. 

Documentation and Reporting: Maintain accurate and up-to-date client records, including assessments, service plans, progress notes, and outcomes. Prepare and submit reports as required by the shelter management and funding agencies. Ensure compliance with confidentiality and data protection guidelines. 

Collaboration and Teamwork: Collaborate with shelter staff, including social workers, counselors, and administrative personnel, to provide coordinated care and support. Participate in staff meetings, case conferences, and training sessions to enhance knowledge and skills. Contribute to a positive and inclusive work environment by actively engaging in teamwork and professional development. 

Requirements

Minimum Requirements and Experience: 

Experience: While prior experience in a case management role is not always required for an entry-level position, any experience working with vulnerable populations, volunteering at homeless shelters or community organizations, or participating in internships or practicums in social services can be advantageous. One to two years of direct experience in case management or related field. Demonstrating commitment to social justice and desire to support those experiencing homelessness is valuable. 

Knowledge: Basic knowledge and understanding of homelessness issues, social services, and community resources in San Francisco are beneficial. Familiarity with trauma-informed care, cultural competency, and client-centered approaches is valuable. Knowledge of relevant laws, regulations, and policies related to homelessness and social services is advantageous. 

Skills: Excellent interpersonal and communication skills to establish rapport, actively listen, and effectively communicate with clients, colleagues, and external stakeholders. Basic organizational and time management skills to handle caseloads, maintain documentation, and meet deadlines. Empathy and compassion to provide support and assistance to individuals experiencing homelessness. Problem-solving skills to identify client needs, navigate resources, and address barriers. Cultural sensitivity and the ability to work with individuals from diverse backgrounds. 

Preferred Qualifications: 

• Can demonstrate a commitment to professional development and enhance candidacy. 
• Electronic data collection, input, and information maintenance. 
• Clinical supervision toward licensure is available for those on a BBS licensure track if selected. 
• Designing, planning, and implementing program services, with an emphasis on building accountability for program participants as they strive to move forward in their lives. 
• Ensure the health and safety of program participants’ and thorough management of the physical plant; this includes safety, hygiene, appearance, and overall aesthetic of the facility. 
• Prepared to respond to emergencies with clear thinking and swift action. 
• Be committed to the mission of Bayview Hunters Point Foundation and possess a good working knowledge of and sensitivity to individuals with substance abuse and/or mental health issues such as PTSD, psychosis, borderline behaviors, bipolar, etc. 
• Certified Case Manager (CCM), Certified Alcohol and Drug Counselor (CADC), or Mental Health First Aid. 
• Bachelors degree in social services, psychology or a related field. 

Physical & Additional Requirements: 

• Regular and reliable job attendance. 
• Effective verbal and written communication skills. 
• Proficiency in computer skills, including knowledge of Microsoft Office, Avatar, internet browsers, etc. 
• Exhibit respect and understanding of others to maintain professional relationships. 
• Independent judgement in evaluation options to make sound decisions. 
• Ability to work effectively in an open office environment surrounded by moderate noise and distractions. 
• Frequently required to sit; occasionally walk and stand; travel from the building to other sites. 
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus. 
• The employee must be able to meet deadlines with time constraints.  
• May be asked to occasionally work irregular or extended hours while performing job duties. 
• Valid California’s Driver’s License (if duties require). 
• Able to meet required state, federal, local and BVHP standards. 
• Live Scan fingerprinting and TB clearance as well as any other medical vaccinations may be required. 
• At least two COVID-19 vaccinations (preferred). 

EEO STATEMENT:

Bayview Hunters Point Foundation is a welcoming space for all, regardless of race, gender, sexuality, country of origin, religion, or ability. Candidates from a diversity of backgrounds are strongly encouraged to apply. Bayview Hunters Point Foundation is an Equal Employment Opportunity Employer.