Operations Field Support Specialist

Our Operations Division is seeking an Operations Field Support Specialist to provide operational support to the Water, Waste Water and Support Services groups. You will be part of a team responding to a high volume of inquiries and requests requiring extensive interaction with a variety of applications, customers and stakeholders. If you have strong customer service skills and thrive in a fast-paced and challenging environment, this may be the opportunity for you!

A day in the life of an Operations Field Support Specialist may include:

Processing a high volume of invoices based on critical deadlines
Responding to internal and external customer calls and inquiries
Covering incoming phone lines from internal and external sources - 4 main lines on the team
Providing a high level of data quality awareness across multiple applications
Providing business process analysis, recommending changes, and improvements
Developing processes to increase the efficiency of operations or reduce costs, and implementing and monitoring changes and improvements
Rotating through CSU Scale house operations regularly for coverage

Who Are You:

Relevant and progressively responsible experience in a high-volume business support or customer service context
Experience with Maximo or other Computerized Maintenance Management System (CMMS) applications is valued
Ability to provide excellent customer service skills and respond promptly to customer needs, as well as requests for service and assistance
Ability to learn new technologies and programs
Able to work independently or collaboratively
Adaptable and able to work in a fast-paced environment

Our Commitment to Our Employees…
Our people are the heart and soul of Colorado Springs Utilities. They keep the lights on, gas flowing, water coming in, and wastewater leaving. We do not just say people are important – we prove it! That’s why we are honored to invest in protecting the health and financial security of our employees and their families through our rich benefits program.

Time Off – Because everybody needs time off to recharge
- Vacation – New employees accrue 13 days of paid time off to start, while our more tenured employees accrue 24 days per year
- Personal Leave –3 days per year of personal leave
- Paid Holidays –12 paid holidays per year
- Sick Leave – Accrue 12 days of sick leave annually for those days when you or a family member is feeling under the weather
- Vacation Buy – Purchase up to 40 hours of additional vacation time
Pension Plan – Looking forward to a comfortable lifestyle once you’re done working? The Colorado Public Employees’ Retirement Association (PERA) provides you with retirement benefits and peace of mind when you retire
Medical – Select from three comprehensive medical plans, starting at $0 per month. Employees also enjoy access to a Health Savings Account (HSA) and Flexible Spending Account (FSA). (effective the 1st of the month following your start date)
Wellness Program – Voluntary wellness program that allows you and your spouse to each earn up to $500 to use towards healthcare expenses, $100 in Visa gift cards, and up to $400 in gym membership reimbursements
Dental – Select from two dental plans, with in-network PPO preventive care covered at 100% and access to orthodontia coverage (effective the 1st of the month following your start date)
Vision – Voluntary plan that covers full vision care services and discounts on LASIK eye surgery (effective the 1st of the month following your start date)
Retirement Saving Programs – Supplement your pension plan with voluntary retirement programs such as the PERAPlus 401(k) and MissionSquare’s Roth IRA and 457 plans
Disability Coverage – Short-Term (STD) and Long-Term Disability (LTD) insurance available for purchase (effective the 1st of the month following your start date)
Employee Assistance Program (EAP) – Makes the going a little easier by aiding with mental health, stress management, work-life balance, financial and legal matters, and much more
Long-Term Care Insurance (LTC) – Whether it's due to an accident or a serious illness, LTC insurance is available for purchase to help you and your loved ones (effective the 1st of the month following your start date)
Life Insurance – Company-paid life insurance and supplemental coverage available (effective the 1st of the month following your start date)
Tuition Reimbursement – Employees are eligible to receive up to $5,250 annually for Tuition Reimbursement
Qualifying Public Service Employer – Payments made towards student loans may qualify for the Public Service Loan Forgiveness Program