Patient Service Representative / Medical Receptionist Bilingual

Description

Job Summary:

Charter Oak Health Center is seeking a Patient Service Representative to join our team. In this role, you will be responsible for scheduling, registration, insurance verification, and other front-office tasks while maintaining a professional and welcoming environment. The ideal candidate will have a strong background in healthcare setting, customer service role, or administrative position. This position offers an exciting opportunity to make a difference in the community while advancing your career in healthcare.

Key Responsibilities:

Patient Interaction

• Greet and check in patients promptly and courteously.

• Assist patients with completing registration forms and ensure accuracy in data collection.

• Explain clinic policies, financial responsibility, and payment options to patients.

• Address patient questions, concerns, or complaints and escalate when necessary.

Scheduling and Communication

• Schedule, confirm, and reschedule patient appointments using the electronic health record (EHR) system.

• Communicate appointment reminders via phone, email, or text.

• Maintain accurate records of cancellations and no-shows.

• Insurance and Billing Verify patient insurance eligibility and coverage prior to appointments.

• Collect and process co-payments, fees, and balances in accordance with clinic policies.

• Assist patients with applications for sliding fee scales or other financial assistance programs.

Administrative Duties

• Maintain and update patient information in EHR.

• Ensure the waiting area is clean, organized, and welcoming.

• Process medical record requests and maintain confidentiality per HIPAA guidelines.

Collaboration

• Work closely with clinical staff to coordinate patient care and ensure timely service delivery.

• Participate in team meetings and contribute to process improvement initiatives.

Requirements

• High school diploma or equivalent
• Bilingual in English and Spanish preferred not required.
• Must be willing to work a flexible work schedule.

Charter Oak Health Center Offers Outstanding Benefits That Include:

• Health Insurance: Comprehensive medical, dental, and vision coverage

• Generous Paid Time Off (PTO): PTO, Personal, and eight paid holidays

• Retirement Plans: 403 B plan with company vesting

• HRSA and Public Service Loan Forgiveness