Computer Support Specialist

Description

POSITION: Computer Support Specialist

DEPARTMENT: Administration

REPORTS TO: F & A Director

FLSA STATUS: Exempt

Job Summary: Responsible for objectives, supervision and production of the Center’s computer information system. Assures the daily operational data processing needs of the Center are met.

Duties:

• Provide support for variety of applications and activities, including configuring Active Directory permissions, Domain Controllers, Antivirus, TCP/IP, troubleshooting client connectivity, resolving printing issues, installing, configuring and troubleshooting Windows applications.
• Ability to troubleshoot hardware, software and connectivity for mixed environment.
• Responsible for providing effective technical support.
• Responsible to respond to initial trouble calls.
• Responsible for installing connectivity software using VPN, Citrix, Telnet and Dial-up connections.
• Responsible for determining & implementing software and hardware resolutions.
• Plans, directs and controls operational and maintenance of the Computer Information System and Management Systems.
• Reviews all logical access controls for information systems to ensure that all sensitive data (including transmissions, files, tapes, or reports) is protected.
• Initial setup of computers including loading operating systems, all applications that will be utilized by the end user and configuring multiple software environments on a per-user basis.
• Tests and debugs programs and systems by analyzing to determine likely problem areas.
• Performs necessary steps for generating and installing new software releases.
• Upgrades hardware and software as equipment requires.
• Provides end user training on PC and Network basics, applications including, but not limited to, e-mail, Microsoft Office, Windows operating systems, and web-based applications.
• Develops procedures in written form for control of the Information System.
• Acts as liaison with hardware and software vendors.
• Enforces all software standards to ensure the security of data.
• Provides necessary preventative and corrective maintenance on hardware.
• Oversees phone system issues and repairs.
• Ensures all computer equipment is properly maintained.
• Follows the CDSS/CSS plans and procedures daily.
• Adheres to required property controls policies and procedures.
• Complies with all DOL guidelines, OFCCP regulations, Job Corps notices and bulletins, and Center policies and procedures.
• Maintains good housekeeping in all areas and complies with safety practices.
• Models appropriate employability skills for dress, language, and work habits.
• Helps students become more employable through continuous reinforcement.
• Participates in PRH mandated staff training.
• Performs other duties as assigned.

Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions. Above average public speaking skills and experience in same; above average verbal and written skills; above average problem solving and conflict resolution skills; knowledgeable computer skills of software and hardware; exceptional working knowledge of Internet, Email, Microsoft Office Suite.

Experience: A minimum of three (3) years computer experience. Knowledgeable on MS Office, MS SQL, Citrix, Windows Operating systems, Internet Information server, AntiVirus and Backup software.

Education: Associate degree in field preferred.

Certificates, Licenses, Registrations: State Drivers’ License

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and stand and walk; to reach with hands and arms and talk and listen. The employee is occasionally required to sit; to use hands to finger, handle, or feel; to taste and to smell. The employee must be able to occasionally lift and/or move up to 50 pounds. Specific vision capabilities required by this job include close vision, distance vision, and peripheral vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level can vary from moderate to loud.

This job description is not intended to be all-inclusive. Therefore, the employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that the job description does not constitute a written or implied contract of employment. It is also understood that the company reserves the right to change work schedules as required, including overtime.

We offer equal employment opportunities to all persons without discrimination on the basis of race, color, religion, age, sex (including gender identity and sexual orientation), genetic information, national origin, citizenship status, pregnancy and related medical conditions, physical or mental disability, or past, present, or future service in the Uniformed Services of the U.S., or any other legally protected status.

 Insights Training Group LLC is an Equal Employment Opportunity Employer – Disability and Veteran