Patient Access Representative

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

PATIENT ACCESS REPRESENTATIVE

Job Description:

Duties/Responsibilities: 

• Responsible for the accurate intake of patient demographics; obtaining reimbursable diagnosis/reason for service;  verifying insurances for eligibility and obtaining of preauthorization of insurance provider as required. 

• Obtain all necessary consents/signatures. 
• Distribute to patients all required notifications/documents. 
• Clear patient for co-pay and/or deductibles. Collect payment in accordance with credit and collection policy. 
• Communicate with patient by phone in advance for pre-registration, in order to schedule the patient. 
• Review with Asst. Director then PAC any problem prior to date of service. 

• Perform mobile registration when necessary. 
• Cross train to all registration/admitting areas as needed. 

 

It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required. 

 

Education/Experience Required: 

• HS Diploma 
• Knowledge of medical terminology, problem-solving techniques, strong interpersonal skills, effective oral and written communication skills, strong keyboarding and basic computer skills.    
• Previous experience with hospital registration system and secretarial experience preferred.  Demonstrated ability to function independently with minimal supervision.  Possesses good decision-making skills and demonstrated ability to work under pressure, maintaining a helpful and courteous manner. 
• Ability to type at 35 WPM. 

 

Registration/Certification: 

• N/A 

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled