Product Operations Manager- Edenred US

Department: Product Management

Employment Type: Full Time

Location: Boston

Reporting To: Head of Product

Compensation: $110,000 - $120,000 / year

Description

Edenred, together with Reward Gateway, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.

With our shared missions of ‘Making the World a Better Place to Work' and ‘Enriching Connections, For Good’, you’ll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.

Your role in our Mission
We are seeking a Product Operations Manager who will be responsible for enhancing cross-functional collaboration, streamlining processes, and driving operational efficiency. This is a crucial function within the product team that bridges the gap between various stakeholders and ensures seamless product development and delivery.

Some of Your Responsibilities, Core Duties and Skills will include:

Responsibilities and Core Duties:

Strengthen product feedback loop by creating and managing user feedback, opinions, and suggestions to improve the product.
Work with Product, Developers, and Operations leaders to implement product, process, and tool improvements.
Create reports, dashboards, and visualizations to effectively communicate findings to stakeholders and influence decision-making.
Design end-to-end operational Performance, Reliability, and Efficiency (PRE) programs, developing processes, anticipating issues, and implementing mitigation strategies as needed.
Manage the product tech stack to ensure effective employment of resources.
Oversee product quality assurance and identify product improvement opportunities.
Define the metrics and analyze the data to improve the organization.
Standardize communications across the organization, including documentation on processes, guidelines, and other critical materials.
Partner with development for sprint planning and execution.

Skills:

Strong verbal and written communication.
Strong documentation.
Exceptional organizational and time management.
Experience working cross-functionally and collaboratively with multiple internal and external stakeholders, at all organizational levels.
Strong analytical skills, including a thorough understanding of how to interpret business needs, translate them into actionable application and operational requirements, identify risks and solve any problems which may arise throughout the project.

Experience and Physical Requirements:

Experience:

Minimum of 4 years of experience in strategy, operations, consulting, or data analyst experience preferably in payments, benefits, and/or wellness.
Bachelor’s degree. Equivalent combination of education and experience will be considered.
Experience in pivoting quickly and adapting to business needs while communicating and informing a team of shifting priorities.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times.
May work at computer monitors for prolonged periods with danger of eye strain and muscle pain.

The Interview Process:

Telephone interview with a member of the Talent Acquisition team
1st stage interview with a few members of the Product Team
2nd stage interview with CTO
Final stage interview with Head of Product

Be comfortable. Be you.We want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.