Operations Planning Manager

AMPORTS has been a leader in the global automotive service industry for over 60 years. With multiple locations in the United States and Mexico, AMPORTS is one of the largest auto processors in North America. We believe in a perpetual commitment to quality, safety, operational excellence, and customer satisfaction.

Our purpose at AMPORTS is to leverage our port and terminal infrastructure, creating capacity, value, and supply chain solutions for finished vehicles. We take pride in providing service to our customers that is matched by no other. We know how to work hard, play hard, and recognize success. We want to welcome go-getters that are motivated to focus on pooling resources, knowledge and skills to get the job done.

Summary/Objective

Responsible for and manages the local customer assistance team. Coaches and directs the
administrative assistants and account coordinators. Works closely with financial team in assuring timely
collections on all accounts. Assures customers’ expectations are met and addresses any issues or
concerns. Liaison between Operations Manager, Local ILA clerks and customer service team.

Essential Functions

• Supervises account coordinator and administrative assistants.
• Updates and maintains port tracking system.
• Maintains inventory of all ship lines.
• Assists in communicating with operations in all daily tasks.
• Data entry of cargo processed in port tracking.
• Customers' contact for issue resolutions.

Competencies

• Effective communicator in listening, writing, and verbal.
• Must be detail oriented.
• Ability to solve problems.
• Ability to work as a team.
• Ability to organize and prioritize competing responsibilities.
• Punctual and dependable person.
• Ability to lead a team.

Supervisory Responsibility

This position has direct reports.

Work Environment

Well-lighted, heated and/or air-conditioned indoor office, production setting, outdoor/indoor shop environment or enclosed vehicle with adequate ventilation and protection from extreme weather conditions.

Physical Demands

Sedentary physical activity performing non-strenuous daily activities of an administrative nature. Manual dexterity sufficient to work with the fingers.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are primarily 8 hours each day, Monday through Friday on a day shift. This position often requires overtime.

Travel

Minimal overnight travel (up to 10%) by land and/or air.

Required Education and Experience

Bachelor’s degree (B. A.) from four-year college or university.

Computer Operations

Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc. Required experience with NetSuite and E-tracking.

Work Authorization/Security Clearance

Must be able to obtain TWIC badge (Transportation Working Identification Card).

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Amports is an equal opportunity employer, and diverse candidates are encouraged to apply.