IN ASSOCIATE / SENIOR ASSOCIATE - Games Operations

Company Description

Who We Are

Sporty Group is a consumer internet and technology business with an unrivalled sports media, gaming, social and fintech platform, which serves millions of daily active users across the globe via technology and operations hubs in more than 10 countries and 3 continents.

The recipe for our success is to discover intelligent and energetic people, who are passionate about our products and serving our users and attract and retain them with a dynamic and flexible work life, which empowers them to create value and rewards them generously based upon their contribution.

We have already built a capable and proven team of 450+ high achievers from a diverse set of backgrounds and we are looking for more talented individuals to drive further growth and contribute to the innovation, creativity and hard work that currently serves our users further via their grit and innovation.

Job Description

Responsibilities

 - Coordinate with Tech for new game launches; ensure thorough testing, error-free setup, and expected game behavior.

- Handling day-to-day backend operations including query resolution, content management, and escalations.

- Ideate and propose promotional campaigns to acquire new users and re-engage existing ones; define goals, track metrics, and share performance reports.

- Conduct regular competitor analysis to identify popular games, missing features, and opportunities for improvement.

- Analyze ongoing promotions to evaluate their effectiveness based on proposed performance metrics.

- Monitor user and game-level risk; review top winners, betting patterns, and escalate concerns to relevant teams.

- Track GGR% churn, and other key business metrics daily/weekly/monthly; suggest action plans for growth.

- Continuously review launched games to suggest gameplay, interface, or feature enhancements.

- Work with Designers to create impactful promotional banners by providing creative direction and performance-based feedback.

Qualifications

Relevance Experience in monitoring games, campaigns & users

Working knowledge on CRM

Relevant experience in an analyst function preferably in gaming or IT/ E com sector

Preferably 1+ years of Ops support experience in gaming/ E com and with an interest in sports a plus

Working knowledge of database architecture and management (preferably MySQL and Oracle) is a plus.

Fluent in written and spoken English.

Strong Microsoft Excel skills/ Google spreadsheet skills

Bachelor’s degree and above in a related subject (science major) would be beneficial.

Preferably Engineers/ postgraduate in tech.

Additional Information

Perks and benefits

• Annual Performance Bonus
• Night Shift Allowance
• Overtime Payment
• Referral Hire Bonus
• Health and Life Insurance
• IT Asset provided
• 5 days working
• Paid leaves of 26 days (excluding 08 public holidays)
• Team fun activities
• Quarterly Team Outings