Service Technician

Company Description

Watson Security Group (WSG) is part of a national network of Kendell companies and a preeminent regional provider of mechanical and electronic security solutions. We are a full-service mechanical security company (locksmith) and we also provide electronic security solutions (access control, CCTV, intercom, alarm systems, and more). 

Watson will provide an equipped Mobile Service Unit (van) for providing full-service installation and service work in the field in the Seattle area.

Benefits: Medical and Dental Insurance, Vision, Life, and Disability Insurance, as well as Voluntary Benefits, HSA & FSA, and Employee contribution to 401k. *Employer match, up to 4%. PTO and paid Holidays.

Hourly Rate: $25-$35 an hour DOE

Hours: Standard business hours are 8am-5pm

Job Description

We are seeking a highly skilled and motivated Field Technician specializing in mechanical and electronic security solutions to join our dynamic team. As a Field Tech, you will play a crucial role in the installation, maintenance, and troubleshooting of advanced security systems, ensuring the safety and security of our clients' premises.

• Execute on-site installation and configuration of mechanical and electronic security systems, including access control, surveillance cameras, and alarm systems.
• Ensure proper integration and connectivity of security components for optimal functionality.
• Conduct routine maintenance checks on security equipment to ensure ongoing performance and reliability.
• Troubleshoot and resolve technical issues promptly, minimizing downtime for clients.
• Provide excellent customer service by addressing client inquiries and concerns related to security solutions.
• Offer technical support and guidance to end-users, both remotely and on-site.
• Maintain accurate and detailed records of installations, configurations, and service calls.
• Generate comprehensive reports for clients and internal stakeholders.
• Train end-users on the proper usage and functionalities of security systems.
• Keep abreast of new technologies and updates in the field to enhance service delivery.

Qualifications

• High School Diploma or equivalent with minimum two years basic carpentry experience 
• Power Limited Technician certificate or low voltage experience preferred  
• Strong mechanical aptitude and troubleshooting skills 
• Knowledge of welding machines, sanders and basic hand tools, including their uses, repair, and maintenance
• Experience in metal work (cutting, bending, welding), including use of Bondo
• Ability to follow written, visual (drawings or images), and verbal instructions
• Ability to work independently and as part of a team.
• Position requires a valid driver’s license, insurability to drive under Organization’s insurance policy, and valid DOT certificate 
• Must be able to successfully pass a pre-employment background check and drug screen
• Ability to travel, work evenings, weekends, and overnight as needed 
• OSHA10 Certification (certification can be received after hire)

Additional Information

Employment for this position is contingent upon the successful completion of a background check, MVR and drug screening. This role is classified as safety-sensitive, and as such, is subject to a zero-tolerance drug and alcohol policy. Drug screening will be conducted in accordance with federal regulations, including but not limited to the U.S. Department of Transportation (DOT) and applicable state and local laws. A positive drug test or failure to comply with the screening process will result in disqualification from employment.

This job description describes the general nature and level of work performed by employees assigned to this position and may be modified based on position location and facility need. It does not state or imply that these are the only duties and responsibilities assigned to the job. Employees may be required to perform other job-related duties as directed by management. All job requirements are subject to change over time, at the discretion of management, and to possible modification to reasonably accommodate individuals with a disability. If offered as part-time position, wages will be non-exempt, paid at an hourly rate. Production and service positions may require overtime.

All your information will be kept confidential according to EEO guidelines.