Level 2 IT Systems Engineer

 

Key Responsibilities:

 

• Manage and maintain enterprise systems, including monitoring, troubleshooting, patching, and performance optimization.
• Lead or support integration and deployment projects involving hardware, software, and cloud services.
• Serve as Level 2 support for technical issues escalated from the helpdesk team.
• Contribute to cybersecurity initiatives, including vulnerability management, access controls, and user training.
• Assist in developing and maintaining IT documentation, standard operating procedures, and training materials.
• Train and mentor Level 1 support personnel to elevate their capabilities and improve response times.
• Partner with internal stakeholders to scope, plan, and implement technology projects that improve efficiency and service quality.

 

Qualifications:

 

• 3+ years of experience in systems administration, IT support, or infrastructure management.
• Strong technical knowledge of Windows and Microsoft ecosystems.
• Experience with cybersecurity practices and tools is a strong plus.
• Comfortable using ticketing systems, documentation platforms, and remote support tools.
• Bachelor’s degree in Computer Science, Information Systems, or related field is preferred.
• Open to non-traditional backgrounds: notable GitHub contributions, technical blog posts, or Reddit activity are valued.

 

What We’re Looking For:

 

• A customer-service mindset with a proactive approach to problem solving.
• Clear and empathetic communication skills, both with end-users and teammates.
• Strong attention to detail and follow-through.
• A collaborative team player who is also capable of working independently.

 

Work Environment:
This is an on-premise role based at our main office in Federal Way, WA. Once onboarding and training are complete, a flexible hybrid arrangement may be possible.