Customer Support Assistant

Company Description

About Us:
At Sphirea Plus, we specialize in curating unforgettable experiences that bring people together. As a leading force in event planning and management, we combine creativity with flawless execution to deliver extraordinary events for our clients across various industries. Our team thrives in a fast-paced, collaborative environment where attention to detail and innovation lead every project,

Job Description

Job Description

We are currently seeking a Customer Support Assistant to join our growing team in Jersey City, NJ. This role is ideal for individuals who are passionate about customer satisfaction and enjoy working in a collaborative, fast-paced environment. The Customer Support Assistant will be the first point of contact for our clients, ensuring their inquiries and concerns are handled professionally and efficiently.

Responsibilities

• Provide timely and professional responses to customer inquiries via phone, email, and in-person

• Maintain accurate records of customer interactions and issues

• Collaborate with internal teams to resolve customer problems efficiently

• Assist with order processing, account updates, and general support tasks

• Escalate unresolved issues to the appropriate departments as needed

• Ensure customer satisfaction through follow-up and quality assurance

• Contribute to team meetings and provide feedback for process improvement

Qualifications

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred

• 1+ year of experience in customer service or a similar role

• Strong communication and interpersonal skills

• Proficiency in Microsoft Office Suite and CRM systems

• Ability to multitask and remain calm under pressure

• Excellent problem-solving skills and attention to detail

• Reliable and organized with a positive attitude

Additional Information

Benefits

• Competitive salary ranging from $57,000 to $65,000 annually

• Professional development and training programs

• Clear pathways for career advancement

• Health, dental, and vision insurance

• Paid time off and company holidays

• Collaborative and supportive work environment