A little about us… Kidango (kidango.org) is an early learning nonprofit committed to setting every child on a path to thrive in kindergarten and in life. We believe that all children can reach their full potential if they and their families have access to the right opportunities and resources. As the largest child care provider in the San Francisco Bay Area, we provide thousands of children, especially those from low-income families, with safe, healthy, nurturing environments and relationships. Through our policy work, we aim to take our expertise beyond the children and families that we serve, and drive change in early childhood education at the local, state and federal levels. Our goal is to make sure all children have the social, emotional, and academic skills they need to learn, grow and realize their potential.

About The Role

The Support Services Manager leads the Intake Specialist team and oversees the management of intake processes and case management for mental health and inclusion supports in Kidango classrooms. This position requires expertise in early childhood mental health, mental health consultation, and inclusion services in order to support Intake Specialists with connecting the right supports with classrooms and children in need. The Support Services Manager helps ensure children and staff are provided the support they need in a timely way, and manages the collection and reporting of data that informs the impact of support services. The Support Services Manager requires a forward-thinking, solutions-oriented approach to driving excellence while positioning the organization for sustainable growth and success. This role also requires strong analytical capabilities, exceptional leadership and management skills, and a commitment to advancing the organization's mission.

What You’ll Be Doing

Oversees operations and performance oversight for the intake of mental health and inclusion support services.
Supports Intake Specialists with matching challenges brought by center-staff with the support services teams.
Manages intake assessments and for planning and overseeing intake to ensure timely completion.
Manages continuous quality improvement of intake processes.
Builds a high performing team of Intake Specialists.
Assists with staffing coordination, scheduling, and timecard management.
Builds positive relationships with center staff and support team staff.
Provides advocacy, linkage and support to clients to assist them in accessing assistance for basic needs
Able to keep the organization’s “core hours” and work with the leadership team to set a schedule of services. (could be a calendar of services).
Manages and ensures timely updates of service impact data.
Interacts with a diverse group of clients and represents Kidango in a professional manner.
Establishes and maintains cooperative working relationships with those contacted in the course of work.
Establishes and maintains relationships with other community agencies.
Advocates on behalf of all children, families, and agency staff of agency.
Provides excellent customer service to staff, clients and contacts of the agency.
Participates in activities that further own professional growth.
Works as a member of the agency team by promoting the mission, vision and values of the organization.
Performs other duties as assigned.

Required Qualifications

BA in child psychology, child development, special education or a related field with minimum two (2) years supervisory experience or equivalent.
Able to provide leadership, accept responsibility, work independently and set own goals in a professional manner.
Solid organizational and time management skills. Detail oriented.
Strong verbal and written communication skills. Bilingual in Spanish is a plus.
Ability to use Google Suite and computerized data bases, web based preferred.
Ability to work on a variety of tasks simultaneously.
Able to work within the organization's core work hours and schedule as assigned by the manager, including the ability to work a flexible schedule, including some evenings and weekends.
Ability to work during the organization’s core work hours and be flexible in work schedule including some evenings and weekends; travel as needed to agency, community and state functions.

Compensation$124,490—$124,490 USD

Additional Requirements

Must pass a health screening and TB test
Must pass background fingerprint clearance
Valid Driver License
Must be 18 years or older
The ability to lift up to 30lbs may be needed during some job duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions

Perks

An opportunity to improve real lives, solve hard problems, and change the world
Friendly, supportive, and adventurous environment with a team of engaged colleagues
A comprehensive, industry-leading benefits package
Opportunities to connect with and learn from colleagues and partners around the world

Drug-Free Workplace

We believe every employee has the right to work in an environment that is free from all forms of unlawful discrimination. Consistent with applicable laws, Kidango makes all decisions involving any aspect of the employment relationship without regard to race, color, religion, age, gender, sexual orientation, marital status, national origin, citizenship, the presence of any physical or mental disability of someone otherwise qualified, veteran status, genetic information, or any other status or characteristic protected by local, state, or federal law, other than those positions which are deemed ministerial in nature. Discrimination and/or harassment based on any of those factors are inconsistent with our philosophy of doing business and will not be tolerated. This policy of non-discrimination applies to all aspects of application procedures, hiring, advancement, transfers, reductions in force, discharge, compensation, training, or other terms, conditions and privileges of employment.

EEO

A diverse and inclusive workplace where we learn from each other is an integral part of Kidango’s culture. We actively welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!