Call Center Supervisor (On-Site)

Pacific Bath, a Renuity Company

Call Center Supervisor

The home improvement industry is broken. Renuity is here to fix it. We’ve united seven of the most trusted home renovation companies in America under one powerful brand – Renuity. Together we’re on a mission to revolutionize home improvement, making it faster, easier, and stress-free to upgrade your home inside and out. Whether it’s a new bath, a custom closet, or exterior upgrades, we help people create homes they love – without the hassle. With expert teams in 36 states and counting, there’s probably a Renuity home in your neighborhood. And we’re just getting started. 

If you’re ready to build the future of home improvement, join us.  

What We Offer

• Competitive Pay: Hiring at $30/hr

  (full range for this position - $30 to $32/hr)

• Advancement Opportunities

• Comprehensive benefits including medical, dental, and vision

• Opportunity to work with a nationally recognized brand, Kohler!

About the Role

• Leading, supervising, and coaching a team to foster a culture of diligence, accountability, and customer satisfaction.

• Develop overall or individualized training and development plan that addresses needs and expectations, including ongoing and performance plans to meet department metrics.

• Conduct orientation programs and arrange on-the-job training for new hires.

• Develop and implement processes and/or operational improvement to enhance efficiency and effectiveness of operations.

• Ensure all consumer touch points occur as intended and are documented in the CRM system.

• Ensures that all employees follow the company’s best practices for Call Center management and operations.

• Oversee Call Center personnel to ensure compliance with the Telephone Consumer Protection Act, federal, and state Do Not Call statutes and regulations, internally and externally.

• Assist in developing and implementing future call center vision and strategy.

Key Qualifications

• Proven working experience in home improvement call center environment.

• 6+ years of call center environment experience.

• 3+ years of experience in a Call Center managerial or supervisor role.

• Excellent attention to detail and strong time management skills

• Strong analytical skills with the ability to make quick decisions.

• Ability to lead and manage a large team.

• Strong organizational abilities

• Ability to multitask and prioritize based on changing demands and deadlines.

• Effective corporate communication skills

About Pacific Bath - Pacific Bath Company

At Pacific Bath, a Renuity company, we’re making home improvement faster, easier, and stress-free. Homeowners across Oregon, Washington, Arizona, and Southern Nevada have trusted us for premium bathroom remodeling solutions. Now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. As the exclusive Kohler walk-in bath provider in our region, we take pride in delivering exceptional service and high-quality, American-made products. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love.

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. 

If you have a question regarding your application, please contact TA@renuityhome.com

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