Make your mark at the world’s largest HVAC company

Daikin Applied is seeking a Service Coordinator where you will perform customer service, service fulfillment coordination, and administrative functions to best support the operations of a service office. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!

Location: Walpole, MA

What you will do:

Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of technicians for jobs (Startups/repairs, warranty, maintenance)
Handles customer inquiries and routes questions of technical nature to the appropriate resource
Tracking of time and attendance for technicians
Coordinates job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed
Invoices and bills customers
Assist in performing local office AP/AR functions and follows up with customer to ensure that payment has been received
Coordinates warranty administration process, parts orders, and tracks shipments
Answers telephones and greets customers while maintaining professional and courteous customer contact
Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and ensures that it is sent to Human Resources on the new employee’s first day of employment
Maintain OSHA logs
Enters all information and maintains information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes
Ensures timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job
Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources
Maintains filing for and office equipment (copier, telephone, fax, etc.)
Provide initial notification of Workers Compensation claims to insurance carrier

What’s in it for you:

The ability to make an impact and shape your career with a company that is passionate about growth
The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

Minimum Qualifications:

High School Diploma or GED
4+ years of related experience in mechanical, electrical, or plumbing service field
Work visa sponsorship is not available for this position

Preferred Qualifications:

Bachelor’s degree may be considered in lieu of work experience
Experience working with HVAC Controls Technicians is a plus
Experience with Astea and/or any other service tracking software
Proficient knowledge of Microsoft Office Suite

Benefits:

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

Multiple medical insurance plan options + dental and vision insurance
401K retirement plan with employer match
Paid time off and company paid holidays
Paid sick time in accordance with the federal, state and local law
Tuition Reimbursement after 6 months of continuous service

The typical hourly pay rate for this position ranges from $34.23 - $50/ hr. in Massachusetts. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.