Customer Support Email Specialist

Pay: $15.30/hr

Location: In Office, or Hybrid (In office Tuesday, Wednesday, Thursday) Logan UT

Schedule: Monday-Friday 8am-5pm Full Time

Overview

The Customer Support Email Specialist is responsible for managing customer inquiries, requests, and issue resolution via email, ensuring a high level of accuracy, efficiency, and customer satisfaction. In this role, you will handle communications for the primary Conservice Resident email accounts, acting as a liaison between customers and internal teams. You will also monitor email volume, provide reporting insights, and ensure adherence to quality standards.

Responsibilities

As an email specialist, you will:

• Respond to customer inquiries, requests, and complaints via the primary Conservice email accounts.
• Ensure responses align with company policies, procedures, and quality expectations.
• Manage email flow between Conservice clients, maintaining efficient response times.
• Maintain a high level of quality and professionalism in all written communication.
• Provide insights to leadership on email trends, volume, and recurring customer concerns.
• Collaborate with other departments to resolve complex customer issues.
• Assist with quality control by providing feedback to emails as needed.
• Document interactions and resolutions accurately in internal systems.
• Monitor call queues and assist with inbound customer calls as necessary.
• Take on additional assignments or projects as directed by leadership.

Qualifications

• Excellent written communication
• Strong organization and time management
• Good verbal & internal communication skills
• Ability to work independently and efficiently

Qualifications

Education & Experience

• High School Diploma / GED or equivalent
• Comfortable enough with computers to learn and utilize Conservice’s internal software and document important information
• Knowledge and familiarity with email programs
• Past experience with e-mail customer communication helpful