Admin Assistant

This is a remote position.

• Monitor and respond to customer service emails consistently throughout the week
  

• Use Gmail and its labeling system to organize, categorize, and track inquiries
  

• Utilize pre-written templates to handle common customer questions (e.g., membership cancellations, appointment inquiries, gift card redemptions)
  

• Coordinate with studio teams for escalated issues and follow up as needed
  

• Perform account-related tasks such as pausing/canceling memberships and investigating charges via Boulevard (POS, inventory, and membership management system)
  

• Stay updated on ongoing promotions and changes by attending brief weekly check-ins (~15 minutes)
  

• Monitor and respond to replies from marketing email campaigns
  

• Maintain consistent inbox management to ensure no customer inquiry is missed
  

• Follow internal procedures for handling escalations and customer service recovery
  

• Be adaptable to fluctuating workloads, with peak volumes at the beginning and end of each month
  

• Enthusiastic and proactive mindset with a positive attitude
  

• Fast learner who adapts quickly to new tools and processes
  

• Highly organized and detail-oriented
  

• Strong written communication skills
  

• Tech-savvy with comfort using web-based applications
  

• Effective time management skills with the ability to handle multiple tasks and deadlines
  

• Permanent work-from-home setup
  

• Immediate hiring