Spanish Bilingual Receptionist - (ZR_25228_JOB)

This is a remote position.

English-Spanish Bilingual Receptionist

Schedule:

• Monday to Friday, 8am to 5pm Eastern with an hour unpaid break
  
  

Client Overview

Join an innovative startup medical practice that’s revolutionizing healthcare accessibility in their community. This growing clinic serves a diverse, primarily Spanish-speaking patient population and is committed to providing exceptional patient care through modern technology and personalized service. As a forward-thinking healthcare provider, they’re expanding their team to better serve their community’s needs and create meaningful patient experiences from first contact through ongoing care.

Job Description

Step into a pivotal role as a Virtual Receptionist where you’ll be the welcoming voice and first point of contact for patients seeking healthcare services. This remote position offers the unique opportunity to make a direct impact on patient care while working with a dynamic startup team that values innovation and growth. You’ll serve as a crucial bridge between patients and healthcare providers, ensuring seamless communication and exceptional service delivery in a bilingual environment that celebrates diversity and accessibility.

Responsibilities:

• Receive and make phone calls to patients in both English and Spanish
  
• Return calls to patients and provide necessary follow-up communication
  
• Collect and verify patient information from online booking platforms (zorgdoc)
  
• Contact patients to obtain missing or incorrect information from online registrations
  
• Handle appointment scheduling, confirmations, and rescheduling requests
  
• Follow up with patients who missed their appointments
  
• Conduct post-procedure follow-ups to gather patient feedback
  
• Enter patient information and maintain accurate records
  
• Handle insurance-related information collection and verification
  
  

Requirements:

• Fluent in both English and Spanish (bilingual required)
  
• Excellent communication skills and professional phone manner
  
• Strong attention to detail and note-taking abilities
  
• Reliable memory and ability to accurately relay information from calls
  
• Ability to work full-time (40 hours per week)
  
• Comfortable working in a startup environment with evolving processes
  
• Basic computer skills for data entry and record management
  
• Medical experience is a plus
  

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job