This is a remote position.

FIXED SCHEDULE: Monday - Friday 8AM - 5PM PST with 1hr unpaid lunch

This position requires strong communication skills, empathy, and a commitment to delivering high-quality care to all callers. ESSENTIAL DUTIES AND RESPONSIBILITIES
- Make outbound calls to potential customers to generate leads. Outbound sales experience preferred.

- Handle incoming calls from patients and clients seeking information, appointments, or assistance with healthcare services in an efficient and professional manner
- Provide accurate and detailed information regarding company services, appointments, and general inquiries.
- Document pertinent client information, contacts, and issues in the medical record
- Schedule appointments for clients based on their needs, availability, and care manager preferences.
- Verify patient information, insurance coverage, and eligibility for services during the scheduling process.
- Address client concerns, complaints, or issues in a professional and empathetic manner, escalating complex issues to appropriate staff members when necessary.
- Collaborate with company staff, including care managers, nurses, and administrative personnel, to coordinate client care and ensure seamless communication
- Maintain accurate and up-to-date client records and documentation in the company's electronic health record (EHR) system.
- Adhere to all privacy and confidentiality regulations, ensuring the security of client information at all times.
- Helps patients identify socio-economic issues that affect their overall health and develop health/social management plans and goals.
- Coaches patients in effective management of their chronic health conditions and self care. Assists patient in understanding care plans and instructions.
- Motivates patients/clients to be active and engaged participants in their health and overall wellbeing.
- Assists clients in accessing health related services, including but not limited to: obtaining a medical home, providing instruction on appropriate use of the medical home, overcoming barriers to obtaining needed medical care and /or social services.
- Follows up with both clients and providers regarding health/social services plans.
- Facilitates communication and coordinate services between providers and the clients/patients.
- Coordinates and monitors services, including comprehensive tracking of clients' compliance in relation to care plan objectives.
- Performs other reasonably related duties as assigned by the supervisor

EDUCATION AND/OR EXPERIENCE OR QUALIFICATIONS:
- Must have 3-5 years of experience providing customer support for healthcare accounts
- High school diploma or associate degree in business administration or equivalent
- Excellent verbal communication skills
- Proficient with Microsoft Office Suite or related software

Independent Contractor Perks

HMO Coverage for eligible locations
Permanent work from home
Immediate hiring
Steady freelance job

ZR_25245_JOB

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