Administrative & Customer Service Assistant

This is a remote position.

• 35 hours/week, Monday to Friday 9am to 5pm with 1 hour unpaid break
  

Job Description:

We are seeking a proactive and highly organized Administrative Assistant & Customer Service Representative to support day-to-day operations, client communications, and ongoing project coordination. In addition to administrative and customer service responsibilities, this role will assist in managing social media platforms and email marketing efforts to help grow and engage our customer base.

Responsibilities:

Customer Service & Administrative Support

• Follow up with potential clients who have received estimates but haven’t responded
  

• Schedule service calls and appointments outside of the main contact center
  

• Manage multi-day job coordination and follow-up tasks
  

• Communicate with field technicians regarding project updates and supply needs
  

• Process invoices and follow up on payment collections
  

• Handle customer inquiries and provide ballpark estimates when requested
  

• Coordinate with suppliers (e.g., Home Depot) for order fulfillment and delivery updates
  

• Maintain accurate client records and communication logs using Service Titan CRM
  

• Manage referral leads and new customer intake
  

• Provide administrative support to the business owner while they’re on-site
  

Marketing & Social Media Management

• Create and send basic marketing emails to promote services, offers, or seasonal updates
  

• Draft, schedule, and manage posts across social media platforms (e.g., Facebook, Instagram)
  

• Engage with followers through comments and direct messages to support brand visibility

Requirements

• Strong customer service background (phone and email communication)
  

• Experience working with CRM systems; Service Titan experience is a strong plus
  

• Comfort using scheduling tools, spreadsheets, and cloud-based communication platforms
  

• Familiarity with email marketing platforms (e.g., Mailchimp, Constant Contact, or similar)
  

• Basic understanding of social media platforms and content scheduling
  

• Previous experience in handyman, home services, or dispatch roles is preferred
  

• Professional phone demeanor (a voice sample may be requested)
  

• Strong communication and organizational skills
  

• Self-starter with the ability to work independently and handle multiple tasks
  

• Must be available during U.S. Eastern Standard Time business hours
  

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job