Team Leader, AR

Opportunity

At Maersk, a global leader in logistics for over a century, we’re expanding to become an end-to-end provider of intelligent, customer-focused solutions. Innovation is key to simplifying logistics worldwide, and by joining us, you’ll help drive this transformation and make a meaningful impact.

We’re committed to creating a better tomorrow—socially, economically, and globally—through sustainable, efficient, and inclusive trade. Together, we can redefine what's possible.

We Offer

At Maersk, you’re in control of your career, empowered to take on challenges and grow globally. With operations in 130+ countries, we offer diverse opportunities, modern development programs, competitive benefits, and a culture that values inclusivity and belonging.

And much more:

• Industry-leading talent development initiatives and competitive benefits: our parental leave policy is recognized as one of the best in the industry.
• Flexible Workplace Policy and working hours.
• Access to internal training opportunities.
• Excellent benefits to employees, including a competitive pension scheme, health insurance.

Key Responsibilities

AR Collections team is responsible for the management of customers with outstanding invoices, report preparation, Account Reconciliation, disputes resolution coordination, credit evaluation and collections follow-up of Credit and Cash customers for portfolio assigned to individual Analyst/collector/credit controllers.

The Team Manager is responsible for directing and controlling operations activities for Accounts in line with MAERSK processes, strategies and methodologies and work in partnership with stakeholders to ensure collections (B2B) activities are occurring in line with agreed KPI’s for collections and deal with collections complexities.

At the same time, given the importance of the Key Client’s business to Maersk, the role encompasses building strong working relationships with the customers and working cross-functionally in a boundaryless manner to the Key Client support teams within our organization.

• Drive a portfolio of ~$50-100M USD in Accounts Receivable for Non Key Accounts, Be the Finance Partner for Key Client Managers & GSC teams
• Responsible to drive Customer outcomes through positive customer experience in finance-related processes
• Own Key Client relationship from a Finance perspective
  • Face to face meetings with Customers/KCMs on a regular basis to resolve issues, maintain relationships, understand new requirements, adoption on new tools and resources
  • Targets to minimize gaps between DSO & BPDSO, and deliver on Collection KPIs including 30+/90+, D&D OS, ONA etc.
  • Deploy MLOS with KCMs and Vertical Leads to review AR development, issues, and own or drive action plans.
  • Regular follow up with KC AP, finance, relevant GSC Sales owners (TCM & GFF/Rate Sheets) and Ops teams
  • Forecast Cash and AR performance for owned KCs – report outs to Finance & Commercial Management
  • Dunning and Credit Consequence Management – work with KCM/Vertical Lead and Sponsor to resolve issues proactively
  • Own Tier 2 and Tier 3 disputes and closure for assigned KCs (Including any old unresolved and closed disputes)
    • Work with collectors in other countries to ensure timely closures
    • In case of high value RAC, partner with Sales – GSC & Frontline
  • Sign off on VIP payments from a FIN perspective as per VIP policy.
  • Support initiatives to improve IE for KC to Analyse and resolve root causes of disputes proactively
• Work Cross functionally to deliver value service to our KCs – Including Disputes, CS, TCM (BCOs) and BPOs
• Drive root cause identification and fixing through IQ
• Understand and streamline Invoice delivery and remittance receipt processes with customer - Support deployment of any new requirements or suggest improvements where needed to improve AR performance
• Contract Landscape: Review and approve/secure approvals for any non-standard finance related contract insertions

We Are Looking For

• Studies in Finance or Business related.
• +3 years of experience in Supervisory/Management functions.
• Fluent in both Croatian and English, with excellent communication skills to interact with global teams and clients.
• Desirable experience in logistics or supply chain.
• Demonstrated strengths in supervision, decision-making, problem-solving, interpersonal communication, and stakeholder management.

#LI-SP9

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.