Manager Software Engineering

Life at MX

We are driven by our moral imperative to advance mankind - and it all starts with our people, product and purpose. We always carry a deep sense of drive and passion with us. If you thrive in a challenging work environment, surrounded by incredible team members who will help you grow, MX is the right place for you.

Come build with us and be part of an award-winning company that’s helping create meaningful and lasting change in the financial industry.

Job Summary

The Head of Incident Response & Prevention Engineering is responsible for ensuring the reliability, availability, and resilience of MX's systems and services through a deeply technical, prevention-focused approach to incident management. This role goes beyond traditional incident handling by using architectural insights, engineering excellence, AI adoption, and automation to reduce incident recurrence and improve our systems at scale. The ideal candidate is an engineering leader who does well in high-pressure situations, deeply understands distributed systems, and has a strong track record of working across multiple engineering teams to reduce MTTR and driving long-term improvements.

Job Duties

• Lead the end-to-end critical incident response process, ensuring timely mitigation and effective communication to internal and external stakeholders.

• Drive rapid recovery during incidents through deep technical engagement, facilitating decision-making, rollback strategies, and coordination with engineering teams.

• Leverage AI/ML to improve incident detection, response consistency, postmortem automation, and trend analysis.

• Partner with engineering teams to conduct post-incident reviews, identify root causes, and drive long-term architectural and process improvements.

• Collaborate cross-functionally to improve observability, alerting, and resiliency engineering practices.

• Advocate for and enforce best practices around on-call operations, SLO adherence, and production readiness.

• Develop and maintain highly impacting incident playbooks, escalation paths, and training to improve incident readiness.

• Supervise a team of incident response engineers, and scale the function based on evolving business needs.

Requirements

• 7+ years of experience in SRE, DevOps, platform engineering, or production operations roles.

• Proven ability to lead and coordinate critical incident response in large-scale distributed systems.

• Experience building or maintaining monitoring and alerting for the overall health of our products and services.

• Interest on implementing AI/ML tools or automation in production operations.

• Strong architectural understanding of cloud-native and hybrid infrastructure.

• Ability to stay calm under pressure and communicate clearly with executives and engineers alike.

• Excellent organizational skills, detail orientation, and a bias to action.

• Deep empathy for customer experience and an obsession with continuous improvement.

• History of reducing incident recurrence through preventative engineering and process design.

• Comfortable driving technical alignment across cross-functional teams.

At MX, we are a high-performance organization that thrives on trust and results. This role is based in Lehi, Utah, with flexibility for both in-office and remote work. We believe in empowering our team members to deliver exceptional outcomes while taking advantage of our incredible office space when it best supports their work. Our Utah office features onsite perks such as company-paid meals, massage therapists, a sports simulator, gym, mother’s lounge, and meditation room and meaningful interactions with amazing people. We encourage team members to come together in the office to collaborate, kick off key projects, or strategize cross-functionally, fostering connection and innovation.

MX is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to hr@mx.com.