Senior Manager, Data & Digital

About FWD Group

FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.

For more information, please visit www.fwd.com

FWD Vietnam was established in 2016 and is a member of FWD Group. For more information, please visit www.fwd.com.vn

PURPOSE

• Responsible for setting country enterprise-wide data management and analytics strategy, roadmap, process and governance to achieve Data Driven Decision Organization.
• Responsible for deploying new digital technologies & platforms to support business innovative projects.

KEY RESPONSIBILITIES:

• Align digital platforms with Group Digital team & build new digital platforms.
• Set up and operationalize the data lake and business/customer intelligence platform including tools, standards, procedures etc. for effective collection, management and analysis of data across the organization.
• Build AI and ML capability to leverage and turn data into meaningful business insights and distil implications for effective business decisions by senior management and related stakeholders.  
• Create and manage business intelligence tools, systems, methods etc.
• Create standardized key business reports and dashboards for review by management and other related stakeholders.
• Collect and analyze business intelligence data (industry, customer, competitors etc.) business decisions for corporate strategy development decisions.
• Produce regular/ad-hoc distribution/customer insight reports with recommendations/ findings for business decisions.
• Develop and implement predictive modelling to strengthen distribution productivity/efficiency and maximize sales from existing customers.

QUALIFICATIONS / EXPERIENCE

• Bachelor's degree in Computer science, mathematics, statistics or a related business discipline. 
• 10+ experience in a data management, digital transformation, business intelligence or data analytics role.
• In-depth knowledge of the industry and different business functional areas.

KNOWLEDGE & TECHNICAL SKILLS

• Good understanding of digital transformation processes and digital platforms.
• Excellent analytical skills, including ability to use appropriate applications for analysing data and defining trends.   
• Good understanding of life insurance operational and technical areas is an advantage.
• Statistics Modelling Skill: linear regression, logistic regression, decision tree, neural network, random forest, k-means, ARMA, association rule
• Family with Data Lake technology such as Cloudera, Hortonworks and MAPr.
• Tool: SAS, SPSS, R, Python, Spark, pylearn2, SQL, Talend, ASG
• Effective communication in both English and Vietnamese.
• Problem solving skills