Initial Posting Date:

07/16/2025

Application Deadline:

07/23/2025

Agency:

Department of Human Services

Salary Range:

$3,429 - $4,622

Position Type:

Employee

Position Title:

Case Aide (Human Services Specialist 1) Bilingual Preferred English/Spanish

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits!

Join a dynamic role where your support empowers Oregon families on their journey to self-sufficiency—work alongside Family Coaches to connect individuals with critical resources, helping to build stronger, more resilient communities.

Bilingual Preferred – English & Spanish 

You do not need to be bilingual to apply or be considered for this position. If you are bilingual, we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language. 

As a Case Aide, you will work in our Portland office on Glisan Street and in the community assisting our Family Coaches and Manager as part of our School Team.

Summary of Duties

In the Case Aide role (Human Services Specialist 1), you will support Family Coaches with case management by:

• Appointment Management: Coordinate and schedule appointments in accordance with JOBS program guidelines to ensure timely service delivery and compliance.

• Notice Distribution: Draft and send various notices on behalf of Family Coaches, ensuring clear and professional communication.

• Referral Assistance: Support the process of making and tracking referrals to community partners, ensuring families have access to essential resources.

• Case Staffing Support: Assist in the planning and coordination of case staffing meetings with community partners, facilitating collaboration and case discussions.

• Partner Collaboration: Work closely with partnering agencies to monitor client attendance and verify critical client information for case accuracy.

• Case Documentation: Maintain detailed case notes and updates in the tracking system, ensuring accurate and timely documentation of case progress.

• Correspondence Management: Handle incoming and outgoing correspondence from other agencies, ensuring that communications are directed appropriately.

• Delivery Services: Deliver necessary paperwork to Family Coaches at designated school locations, ensuring timely and efficient document handling.

• Home Visit Assistance: Accompany Family Coaches on home visits in the community, providing logistical and support assistance.

• Community Engagement: Meet with families in the community to obtain signatures, schedule appointments, or deliver support payments as needed.

• Event Participation: Represent the team at community events, providing information and support in collaboration with Family Coaches.

• Reception Support: Provide backup support to front reception staff as needed, assisting with administrative tasks and client interactions.

Learn more about our programs, as your work providing services will be through the Self-Sufficiency Program (SSP).          

Minimum Qualifications

• A valid driver’s license and acceptable driving record are required for this position. AND

• Two years of experience either interviewing to obtain personal or technical information or substantial people contact.

• This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).

• College-level courses may be substituted for the experience on a year-for-year basis.

Essential Attributes

We are looking for candidates with:

• Demonstrated experience being a self-starter and working independently, as well as contributing and being part of a well-functioning team.

• Skilled in handling, collecting, and safeguarding confidential and sensitive information with a high degree of integrity and discretion.

• Proven ability to adapt communication styles to effectively convey complex rules, regulations, and procedures to diverse audiences, while demonstrating strong active listening skills.

• Proficient in navigating various digital platforms, such as Microsoft Word, Excel, email systems, and online search tools.

• Experienced in accurately entering and verifying detailed data with a strong focus on precision and quality control.

• Demonstrated expertise in supporting customers facing financial or emotional hardship with professionalism, empathy, and compassion.

Preference will be given to candidates that are bilingual in Spanish and English.

Attention all candidates!

Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Working Conditions

• Work schedule is a tradition work week, Monday-Friday.

• Experience constant contact with the public, including contact with and possibly de-escalating customers experiencing emotional and financial stress. 

• Experience high volume of computer work, using various computer programs in a fast-paced team environment.

• Priorities and procedures may change daily and requires the ability to be flexible in application of procedures. 

• This role involves both office-based and community-based responsibilities. The case aide will travel to schools where Family Coaches are stationed, delivering essential documents as needed to ensure smooth communication and service delivery.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• A valid driver’s license and acceptable driving record may be required for this position.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Yvette Medford. If you contact the recruiter, please include the job requisition number.

• Email: Yvette.C.Medford@odhs.oregon.gov

• Phone (call or text): 541-709-0306

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