Job Description:

Responsibilities for Support Specialist II

Provide technical support to customers by researching and answering questions, troubleshooting problems, and optimizing software performance
Provide outstanding customer service, including timely, concise, and accurate responses, and proactive customer issue management, while handling all customer requests in a professional, positive, and dignified manner
Provide training and consultation
Develop knowledge in other domain areas
Begin working within additional service offerings (Live Chat, Concierge, Phone Line) and participating in NRR-based projects (LOE/SOW)
Effectively communicate (verbal, listening, and written) with team, leadership, and customers
Create a positive team environment with motivation and energy
Gain and maintain the trust and confidence of team members by demonstrating integrity, accountability, and flexibility
Resolve moderate to high complexity/priority requests with consistent quality

Qualifications of Support Specialist II

Bachelor's degree, or High School diploma with relevant EHR/Software customer service or behavioral health agency; experience may substitute for an undergraduate degree
2 years of related experience

Knowledge, Skills, and Abilities of Support Specialist II

Ability to ask probing questions based on effective listening
Is on time and prepared for meetings; can make advanced arrangements when they are not available
Is able to own and deliver on commitments

Location: -Vadodara, Gujarat-Work from Office only.

Timings: -US/Night Shift

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.