Job Description

Business process, design, maintenance and enhancement to ensure resource and operational alignment with business strategy

• Identify process improvements (Cost Savings or efficiency improvements)
• Maintain a high standard of exceptional service that meets customers expectations through proactive, innovative and appropriate solutions
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members
• Process design and enhancements within the business to ensure resource and operational alignment with business strategies and optimise processes to execute business case benefits
• Ensure that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated).
• Comply with governance in terms of legislative, audit requirements and internal policies
• Provide handover to the relevant execution team responsible for delivering on approved initiative / project

Qualifications and Experience

• Diploma (Business Analysis or Similar)
• 4-5 years' Business Analysis experience
• Process Mapping
• Stakeholder management

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

22/07/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.