Job Description

To ensure business value through the optimal integration of policies, processes, people and technology by proactively analysing, researching, designing, and implementing efficient and effective business process solutions to achieve our business objectives.
ng emphasis on efficiency gains, cost savings, improved quality and / or customer experience by developing presentations and present business cases to business stakeholders in order to formalise into a prioritised project / initiative.

• Identify process improvements (Cost Savings or efficiency improvements)
• Maintain a high standard of exceptional service that meets customers’ expectations through proactive, innovative and appropriate solutions
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Process design and enhancements within the business to ensure resource and operational alignment with business strategies and optimise processes to execute business case benefits.  Ensure that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated)
• Comply with governance in terms of legislative, audit requirements and internal policies.
• Provide handover to the relevant execution team responsible for delivering on approved initiative / project, including training, where relevant
• Investigate, analyse and develop opportunities into comprehensive business cases with a strong emphasis on efficiency gains, cost savings, improved quality and / or customer experience by developing presentations and present business cases to business stakeholders in order to formalise into a prioritised project / initiative.
• Optimise processes to execute business case benefits by ensuring that process changes are measured so that unit cost calculations and turnaround times are accurate
• Perform Root Cause Analysis where we experience process breakdowns and develop counter measures
• Identify key metrics for measurement after implementation and report on the results
• Deliver on process change identified or requested by business.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared

You will be an ideal candidate if you

• Have a degree in BCOM/BSC, or related fields
• Have 3 to 5 years of experience in a similar environment
• Are proficient with the Frontline Systems and knowledge of frontline sales
• Have hands-on experience with FirstMap systems
• Have strong analytical and problem-solving skills

• You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

23/07/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.