Specialist, Customer Service, Taiwan

Job Title:

Specialist, Customer Service, Taiwan

Job Description:

The Role: 

• Responsible for order management (order & quote… entry processing through SAP)  

• Responsible for shipping arrangement and on-time delivery 

• Customer demand management and order fulfillment 

• Obtain customer insight through daily communication and analyze the demand/supply through sales forecast and customer usage 

• Be familiar with policies and procedures to perform daily operations and meet SOX control 

• Effectively collaborate with the relevant departments for problem solving with timely response 

• Maintain standardized and up-to-date SOP 

• Maintain daily achievements by communicating key information, coordinating actions, obtaining expert opinions, reviewing open issues and action items, and contributing information across departments 

• Complete the assigned tasks and response proactively 

In this role you will: 

• Respond to customer’s issue with a sense of urgency and find the resource to provide the solution 

• Proactively review the related process and improvement plan to drive process efficiency 

• Open to suggestions and flexibility in adjusting work processes 

Traits we believe make a strong candidate: 

• Bachelor’s degree, more than 2 years of relevant experience in Semiconductor and in Customer Service role 

• Knowledge and hands on experience in SAP system 

• Solve daily operation issues with proactive attitude to learn, teach and lead & self-motivated mindset. 

• Strong communication and influencing skills with all levels of the organization 

• Expertise in fostering a work environment characterized by "possibility thinking", motivation, accountability, effective teamwork and open to challenges. 

• Solid communications skills including ability to analyze data as well as present information to cross-functional areas throughout the organization 

• Ability to actively seek solutions to problems and improve the process while achieving the best results possible 

• Take proactive action for prevention or repeating error 

• Positive attitude and ability to adapt to change 

• Open-minded, willing to share ideas with the team and have teamwork spirit. 

• Familiar with MS Office (MS Word, Excel, PowerPoint. Excel skill is highly required) 

• Excellent excel, data analysis, and problem-solving skills 

• Fluent in both spoken and written English 

 

Your success will be measured by: 

• People and Teamwork 

• Accountability, Integrity and Trust 

• Creativity and Innovation 

• Dedication to Excellence