Technical Trainer

Consumer Care/Customer Care

Permanent

Job Description

Be part of something bigger. Decode the future.
At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are.

We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home.

Your Role

As a Service Trainer, you will be responsible for the training of our Field Service team. You will also ensure that all trainees understand and grasp the required concepts comprehensively. 
 

What you'll do

• Develop training curriculum and certification coordination for each level of consumer facing teams (Contact Center and Field Operations) and linked to career development.

• Identify and assess current and future training needs based on regional demands and consumer feedbacks.

• Uplift consumer facing teams on soft, commercial and technical skills to enhance consumer experience and generate revenues for Ownership Solutions.

• Deploy knowledge and skill training in the different channels: e-Learning, F2F, workshops, lectures, etc.

• Conduct knowledge and skill improvement trainings for the region.

• Assure the update of training program and deployment for any new project launch.

• Develop and track effectiveness of training programs. Monitor adherence to the established training programs to ensure standard work in the training programs.

• Own and manage knowledge management tool to support consumer facing teams and consumers.

• Work cross-functionally and with the markets for training development, execution and compliance.

• Create new business in training certification delivering revenue for Ownership Solutions.

Who you are :-

• Bachelor’s degree in business, Engineer, Education or Human Resources

• Minimum 2-3 years’ experience in training & development and customer experience

• Ability to work remotely and conduct trainings virtually

• Being agile and able to manage with success in complex change initiatives

• Have strong interpersonal and communication skills

• Have good knowledge for Home Appliances Products

• Enjoy a teamwork and collaboration spirit

• Can-do attitude and growth mindset  

• Willing to travel as required

Where you’ll be:

You will be based in our Mumbai office, and you will be reporting to Head of Ownership Solutions.

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.

Find out more on:

Electrolux Group: https://www.linkedin.com/company/electrolux/life/lifeatelectrolux