Sales Operations Associate

At First Gen we take pride in our work of energizing the Philippines through clean power generation technologies. As we grow to become the best in the industry, we are continuously searching for talent who are driven, empowered, and passionate about making a positive difference in the world.

We provide employees with ample opportunities and resources that enable them to perform at their best, contribute value, and help us achieve our Mission of “forging collaborative pathways for a decarbonized and regenerative future.”

First Gen wants you to be good at your job and be successful at it.  To this end, we will invest in your professional and personal growth by providing you with the right tools to effectively carry out your role as well as learning and development opportunities to advance your career.

• Coordinate the end-to-end process of initial/regular switching of retail customers.

• Verify customer eligibility and validate data (meter numbers, usage history, account information) to ensure successful enrollment in the CRB.

• Track the status of switches and resolve switch concerns, if any.

• Communicate directly with customers to explain switching processes, timelines, and address inquiries or issues.

• Collaborate with internal sales, compliance, and operations teams to support bulk switch campaigns and customer onboarding.

• Maintain accurate records and documentation for all switching activities.

• Gather and manage customer data to be used for insights and analysis.

• Prepare dashboards and regular reports assigned.

• Stay up-to-date with utility rules, market regulations (e.g., ERCOT, PJM, ISO-NE), and switching procedures.

• Identify opportunities to optimize and automate switching workflows.

• Performing other duties and tasks that may be assigned from time to time.

Qualification Requirements:

• Bachelor's degree in Business or relevant field is preferred.

• Fresh graduates are welcome to apply