About the Role

The Technical Operations Analyst plays a crucial role in ensuring the seamless operation of our technical systems and processes. This position is responsible for analyzing and optimizing operational workflows to enhance efficiency and effectiveness across the organization. The analyst will collaborate with various departments to identify technical issues and implement solutions that align with business objectives. By leveraging data analysis and technical expertise, the analyst will contribute to the continuous improvement of our operational capabilities. Ultimately, the goal of this role is to support the organization in achieving its strategic goals through effective technical operations management.

Job Responsibilities

Install and deploy and configure hardware and software
Break/fix coordination and scheduling
Perform routine maintenance on data center equipment
Monitor data center systems and report any anomalies
Respond to incidents and outages
Provide support to users and other technical teams
Document work procedures and findings
Follow operational procedures (e.g., Change control, ITSM).
Attend change control meetings and participate in the review and approval of change requests
On call & available for emergencies and flexibility to work outside normal business hours.
Analyzes information and standard practices to make judgments
Monitor and analyze operational performance metrics to identify areas for improvement.
Collaborate with cross-functional teams to troubleshoot and resolve technical issues.
Develop and implement process improvements to enhance operational efficiency.
Prepare detailed reports and presentations on operational performance for management review.
Assist in the development and maintenance of technical documentation and standard operating procedures.

Minimum Qualifications

Bachelor's degree in Information Technology, Business Administration, or
Proven experience in a technical operations or analytical role.
Strong analytical and problem-solving skills.

Preferred Qualifications

Experience with data analysis tools and software.
Familiarity with project management methodologies.
Knowledge of ITIL or other operational frameworks.

Skills

The required skills for this role include strong analytical abilities, which are essential for interpreting data and identifying trends that can inform operational improvements. Problem-solving skills will be utilized daily to address technical challenges and develop effective solutions in collaboration with team members. Familiarity with data analysis tools will enhance the analyst's ability to generate insights from operational metrics. Preferred skills, such as knowledge of project management methodologies, will aid in the successful execution of process improvement initiatives. Overall, a combination of technical and analytical skills will empower the analyst to drive operational excellence within the organization.

Proficient in the first and second level
troubleshooting and repair of IT hardware
and connectivity issues
Proactive in identifying areas of
improvement with solutions.
Ability to analyze data and identify trends
Ability to work with minimal supervision
and as part of a team
Fundamental understanding of data center
infrastructure including mechanical,
electrical, plumbing, and raised floor
infrastructure
Not blocked by ambiguit

Qualifications

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Technical Operations Analyst

ADP