Ready for a new challenge? Want to learn as you earn?

What’s the role

Phoenix Community Housing is a housing organisation with a difference. We’re led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day.

We are looking for a Customer Services Apprentice to join the busy Customer Experience Team for a period of 18 months.

The successful candidate will be able to work collaboratively across the organisation. Most importantly, you will have the skills to positively engage with colleagues and residents.

What’s in it for you?

In return, we’ll offer excellent development opportunities, plus a range of benefits that includes, enrolment into the social housing pension scheme, a generous holiday allowance, flexible working and the opportunity to make a real difference to our local community.

What we’re looking for

As a Customer Services Apprentice for Phoenix Community Housing, you will be committed to the delivery of a professional and effective customer service, collaboratively working with colleagues across the organisation, and contributing to the successful delivery of the corporate plan. You will pro-actively contribute to the residents and the wider community with a commitment to a One Phoenix approach, focussed on providing excellent homes and services to residents, and always positively promote the organisation, its aspirations and values.

Location

The job is based in the Phoenix Community Housing, The Green Man, 355 Bromley Road, London: SE6 2RP. We operate a hybrid policy where you will be required to work both in the office and from home on a regular basis. This will depend on the nature of this role.

How to apply & Special conditions

This apprenticeship is ringfenced for Lewisham Borough residents only.

Add your answers to the application questions on the supporting statement section on the application

The recruitment process is anonymous and we don’t accept CV’s.

Please click here to view the Phoenix Community Housing Job Description and Person Specification

Please click here to view the Application Questions

Salary

£25,927 per annum

Diversity

Phoenix Community Housing is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

Lewisham Council has a dedicated employment support service, Lewisham Works, which offers Lewisham residents guidance in relation to applying for jobs. If you want to join Lewisham Works, please email JobsAndSkills@lewisham.gov.uk and an advisor will be in touch with you.

The Council reserves the right to close adverts early if there is a large response.

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