Job Posting End Date

07-27-2025

Please note the job posting will close on the day before the posting end date.

Job Summary

AEP is seeking an experienced and motivated Functional System Analyst to join our Shreveport team.

As a Functional System Analyst, you will build and maintain IT/OT Infrastructure systems for our 24/7/365 critical real-time operations facilities, support users in control center and support environments, ensure and provide documentation for compliance with regulatory standards and company policies, and participate in a team culture of consistency, transparency, and understood accountability.

Job Description

What You'll Do:

Perform installation, maintenance, and repair of computer hardware and peripherals.
Install, update and patch operating systems, firmware, and software packages.
Coordinate and perform system reboots.
Maintain accurate and detailed change management records.
Configure network settings and resolve telecommunication issues.
Perform computer system backups and restorations.
Manage and monitor virtual computing environments.
Utilize and modify process documentation.
Support user account access, password management, and problem ticket resolution.
Provide after hour support as needed in an on-call rotation.
Analyze and facilitate resolution of computing environmental issues, such as power and HVAC.
Monitor and engage with the latest industry trends and technology.

What We're Looking For:

Candidates must meet one of the following combinations of education and experience in IT systems support:

6 years of IT systems support experience with a High School Diploma or GED,
4 years of IT systems support experience with an Associate Degree in Business, or
2 years of IT systems support experience with a Bachelor’s Degree in Business or Information Technology.

Other Must Haves:

Demonstrates good listening skills and an understanding of client business needs.
Asks questions to clarify understanding.
Relates on a personal level; positive, friendly, and engaging.
Outgoing and comfortable in diverse groups.
Uses communication technology (messaging, e-mail, ticketing) effectively while balancing with appropriate face-to-face interactions.
Use written communication clearly, concisely, and effectively.

Previous knowledge and experience with some of the following will be favored:

Windows Server and Linux Operating Systems
Server and Workstation Hardware
TCP/IP Networking
Remote Computer Management
Virtual computing environments

Compensation Data

Compensation Grade:

SP20-006

Compensation Range:

$72,380.00-90,474.50 USD

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.