Front of House Manager - St. Pancras London, Autograph Collection

St. Pancras Renaissance Hotel London is a destination unlike any other—an architectural icon where heritage meets contemporary luxury. Housed within one of London’s most celebrated landmarks, we offer a setting where stories of the past inspire the experiences of today.

As Front Office Manager, you will lead the daily operations of our Front Desk and Switchboard teams, ensuring a seamless arrival and departure experience for every guest. This is a pivotal leadership role within the Rooms Division, responsible for delivering service excellence, driving team performance, and enhancing guest satisfaction at every touchpoint.

Key Responsibilities

• Lead and inspire the Front Office team, fostering a culture of warm, intuitive service.
• Ensure all front office operations are executed to the highest standards, aligned with brand expectations and guest needs.
• Maintain a strong presence in public areas, engaging with guests and responding to feedback in real time.
• Support the Duty Management programme and act as the senior leader in the absence of the Front of House Manager.
• Monitor and manage daily staffing levels to meet operational and financial objectives.
• Oversee the resolution of guest concerns with empathy, discretion, and efficiency.
• Conduct regular departmental meetings, communicate goals clearly, and ensure alignment across the team.
• Ensure compliance with all policies, procedures, and audit requirements, including night audit processes.
• Continuously seek opportunities to improve service delivery and operational efficiency.

What We’re Looking For

• Minimum of one year in a similar leadership role within a luxury hospitality environment.
• A strong understanding of quality service standards and operational excellence.
• Proven ability to lead, motivate, and develop high-performing teams.
• Exceptional communication, organisational, and interpersonal skills.
• A calm, solutions-focused approach to high-pressure situations.
• A genuine passion for hospitality and guest engagement.

What We Offer

• Competitive salary with annual performance-based bonus
• 31 days of holiday (including Bank Holidays), increasing with length of service
• Private medical insurance and life assurance
• Complimentary access to gym and spa facilities
• Free meals on duty and dry-cleaning service
• Global Marriott travel discounts and 50% off F&B at St. Pancras outlets
• Season ticket loan and cycle-to-work scheme
• Access to BenefitHub for exclusive retail offers
• Comprehensive training, development, and recognition programmes

Join Our Team

If you are driven by the pursuit of excellence and thrive in a setting where every detail matters, we invite you to join us. At St. Pancras, we don’t just welcome guests—we craft experiences that stay with them long after they leave.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.