Ecommerce Commercial & Operations Manager

Join Medi-Market Group and help transform the health and welness sector !

Who are we?

Since its creation in 2014, Medi-Market has established itself as a key player in the health and wellness sector in Belgium, Luxembourg and Italy.

Our strength :

• An omnichannel solution with over 160 points of sale (parapharmacies, pharmacies and institutes) and two webshops.

• A clear mission : to offer everyone access to quality health and well-being expertise at the right price.

• A large family of over 1,700 committed and passionate employees who share the same vision.

To fulfill our mission and support our expansion, we are looking for an Ecommerce Commercial & Operations Manager (M/F/X)

Roles & Responsibilities :

This pivotal role sits at the heart of our digital business and will drive both commercial strategy and operational for our ecommerce platform.

Main duties :

• Commercial Strategy for Webshop

Define and execute the commercial strategy for our ecommerce platform in collaboration with the Buying department. · Drive decisions on web assortment, pricing strategies, promotions, and stock optimization. · Identify growth levers to increase online revenue and profitability. · Monitor market trends and customer behaviors to adapt the offer accordingly.

• Ecommerce Operations Management (RUN)

Oversee the day-to-day operations of the webshop, ensuring uptime, performance, and issue resolution. · Coordinate with IT, logistics, and customer service to resolve operational problems efficiently. · Ensure digital shelf excellence and an optimal onsite customer journey. · Define and improve processes related to ecommerce operations and tools.

• Digital Performance Campaign Management

Form a duo with our Performance Strategist to put in motion the digital commercial plan. · Monitor Ecommerce KPIs (traffic, conversion, basket size, etc.) and identify corrective actions where needed. · Partner with marketing and CRM teams to create synergies between media, content, and commercial activities and ensure an omnichannel approach

Profile :

• Master's Degree in Marketing, Ecommerce or similar field

• Knowledge of English is mandatory

• Minimum 8 years of experience

• Understanding of ecommerce platforms and technologies

• People Management / Stakeholders Management / Communication / Projects Management / Commercial mindset

• Scope : Global

What we offer:

• An open-ended contract with competitive salary conditions (5 extra-legal days, group insurance, hospitalization insurance, luncheon vouchers, access to a wellness app, etc.)

• A modern and pleasant working environment

• Stimulating challenges in a Belgian company undergoing rapid growth and international expansion

• Numerous opportunities to develop your skills and your career

Ready to take up the challenge?

Be part of our adventure and help us make health and well-being accessible to all!