Oracle Healthcare Sales Specialist – Customer Experience (CX)

Are you a customer-obsessed sales professional with a passion for digital engagement, experience transformation, and front-office innovation? Do you have a proven track record of driving SaaS growth across customer-facing functions, including sales, marketing, and customer service? If so, this is your opportunity to lead strategic CX engagements across the Middle East and reshape how healthcare and life sciences organizations connect with patients, clients, and partners.

At Oracle, we empower organizations to deliver connected, data-driven, and personalized experiences through our market-leading Oracle Customer Experience (CX) Cloud. From digital marketing to omnichannel service and customer insights, our unified CX platform helps businesses enhance loyalty, increase revenue, and deliver measurable outcomes.

We are seeking a high-impact CX Sales Specialist to lead Oracle CX Cloud solution sales across healthcare, life sciences, pharma, and allied industries across the Middle East. Join us and drive the future of experience-led healthcare.

What You Will Do

• Develop and execute go-to-market strategies to position Oracle CX Cloud across key industry accounts in the Middle East.
• Collaborate with Oracle account executives, CX solution engineers, and industry leads to target areas such as:
  • Patient and member experience transformation
  • Healthcare provider marketing and CRM modernization
  • Pharmaceutical B2B/B2C engagement platforms
  • Omnichannel contact center and self-service enablement
• Lead value-based sales cycles, from discovery and solution mapping to proposal and deal closure.
• Drive demand generation and pipeline building through Oracle campaigns and partner collaboration, with emphasis on both enterprise and SMB healthcare providers.
• Align Oracle’s CX vision with clients’ digital transformation roadmaps, value-based care models, and operational KPIs.
• Act as a strategic advisor to CMOs, Heads of Patient Engagement, CXOs, and digital teams.
• Leverage success stories, case studies, and regional references to strengthen Oracle’s position in competitive deals.
• Ensure customer success post-sale by working closely with Customer Success Managers and implementation teams.
• Maintain accurate CRM forecasting and reporting; deliver against quarterly and annual sales targets.
• Oracle CX Cloud revenue growth across strategic accounts
• Pipeline coverage and conversion in the SMB healthcare and life sciences segments
• Customer satisfaction and CX reference creation across the region
• Renewal and Win Rates for the CX solution. 

KPIs / Success Metrics

Required Experience

• Deep understanding of CX technology (CRM, marketing automation, digital service, loyalty, etc.) in healthcare or regulated industries.
• Experience with Oracle CX Cloud or comparable SaaS platforms (Salesforce, Adobe, Microsoft Dynamics, etc.).
• Bachelor’s degree in business, marketing, healthcare, or related discipline.
• 8+ years of enterprise software sales experience, with 3+ years focused on CX or digital engagement platforms.
• Strong consultative selling skills and ability to align CX with measurable business outcomes.
• Fluent in English; Arabic fluency highly preferred.
• Willingness to travel up to 50% across GCC and the broader Middle East.

Career Level - IC4

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. 

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.