EU Seasonal Peak Coordinator

Coyote Logistics has been acquired by RXO. RXO (NYSE: RXO) is a leading provider of asset-light transportation solutions. RXO offers tech-enabled truck brokerage services together with complementary solutions including managed transportation, freight forwarding and last mile delivery. The company combines massive capacity and cutting-edge technology to move freight efficiently through supply chains across North America. The company is headquartered in Charlotte, N.C. Visit RXO.com for more information and connect with RXO on Facebook, X, LinkedIn,  Instagram, and YouTube.

Peak Season Operations Coordinators service the North America market and are responsible for overseeing the day-to-day RXO Peak Operations for the RXO customer’s network they are assigned.

Full office work

You will focus on the customer and carriers service aspect of our business, helping them move their inventory in the most cost-effective way by identifying and providing logistics solutions. As temporary hire at RXO, you will work along with the Permanent Operations team to effectively operate a customer account through constant communication with customer contacts, carriers and drivers. These conversations include but are not limited to, ensuring all transportation arrangements are made, negotiating the cost of transportation based on market trends, and identifying and resolving issues. 

Daily Tasks & Responsibilities

• Attending scheduled training workshops to get acclimated with Peak Season project, operational framework, and standardized processes.
• Promote tech tracking requirement to all Peak drivers
• Proactively track loads for early identification and resolution on issues
• Escalate issues to Peak team leaders
• Manage drivers until each multi-stop load is delivered in full (marking in/out times at each stop, monitoring ETA’s, confirming trailer numbers)
• Collaborative communication with Customer, RXO drivers, and fellow teammates
• Constant communication with Customer regarding tracking updates and potential issues
• Coverage of all planned loads & recovery support
• Uphold service expectations & provide top tier service.
• Facilitate questions from Customer employees, driver, and fellow RXO alike.
• Work with Coyote leadership to adjust shift schedules based on cuustomers needs.

Required Skills, Qualifications & Experiences

• English – level B1/B2 (Polish not required)
• Ability to build strong relationships, internally and externally, and be a contributing team player.
• Supports and executes business strategy; ability to explore opportunities in a strategic manner.
• Confident decision-making skills, problem-solving ability, issue and conflict resolution
• Adaptability, multitasking ability, sense of urgency
• Persuasiveness, assertiveness, confidence
• Ability to work independently and as part of a team.
• Strong communication skills
• Organization and strong attention to detail
• Ability to maintain composure in stressful situations & constantly table effective solutions.
• Ability to take direction and appreciate constructive feedback.
• Accountability, integrity, honesty

Do Well, Be Well

• Free access to LinkedIn Learning to grow in your profession and gain new skills.
• Comprehensive benefits package (Sport Package, Private Medical Care, group life insurance)
• Onsite English classes
• Free Fruit in the office
• Company events
• Diverse and Inclusive environment
• 14 employee-led Employee Resource Groups

Important Notice to US Applicants:

Coyote is an at-will employer. We are an Equal Opportunity Employer. Please view Equal Opportunity Posters provided by the OFCCP.