Associate Process Lead

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Revantage Helpdesk Functional Resource

Responsibilities:

• Collaborate with stakeholders to gather and analyze business requirements related to Yardi software.
• Configure Yardi modules according to business needs, ensuring optimal functionality and efficiency.
• Provide expertise in Yardi software capabilities, best practices, and industry standards.
• Develop and maintain system documentation, including configuration specifications, user guides, and training materials.
• Participate in system testing, troubleshooting, and resolution of issues or defects.
• Act as a liaison between business users and technical teams, translating business requirements into technical specifications as needed.
• Sound knowledge of various modules of Yardi like Residential, Commercial, Construction, Leasing, Investment Management, Bank Book, System Administration, Payscan, Fixed Asset Module etc.
• Proficient with ETL uploads and troubleshooting ETL issues.

Qualifications:

• Bachelor's degree in Commerce or relevant field.
• Proven experience with Yardi software configuration and Helpdesk support.
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels.
• Ability to work independently and as part of a team in a fast-paced environment.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.