IT Manager
Tawzef
Office
Cairo, Egypt
Full Time
· Infrastructure Management: Oversee and maintain all network infrastructure, IP cameras, and internet connectivity, ensuring optimal uptime and functionality across our head office, cruise ships, and sister restaurants in Cairo.
· System Maintenance & Support: Conduct regular reviews and maintenance of all IT systems, including our recently migrated cloud services and on-premise industry-specific PMS (Opera Cloud, Symphony). Provide essential user support to all team members.
· New Technology & Service Adoption: Lead the adoption and integration of new technologies and services, particularly those aligning with Accor's global standards. This includes digital transformation projects with an emphasis on AI adoption.
· Cybersecurity & Data Management: Implement and maintain robust cybersecurity measures in accordance with mandated guidelines, ensuring data security and integrity.
· Procurement & Vendor Management: Manage the procurement of IT hardware and software, overseeing inventory and nurturing strong relationships with IT vendors.
· Custom Application Development: Utilize no-code or low-code development platforms to create custom-made applications and tech-enabled processes that address operational needs and enhance guest experiences.
· Onboarding & Training: Facilitate IT-related onboarding for new team members, ensuring they are proficient in using our systems.
· Troubleshooting & On-Site Support: Travel frequently to our cruise ships (for a few days at a time) to troubleshoot complex issues, perform essential maintenance, and implement new IT initiatives.
· Reporting & Compliance: Prepare comprehensive reports on IT compliance, incident management, and inventory, ensuring all documentation is accurate and up-to-date.
· Technical Proficiency: Strong software-related skills including:
o Network management and administration.
o Proficiency in no-code or low-code development platforms.
o Experience with cloud services and migrations.
o Familiarity with hospitality-specific software such as Opera Cloud and Symphony.
o Understanding of cybersecurity principles and data protection.
· Problem-Solving: Exceptional creative problem-solving skills are paramount. You must be adept at devising cost-effective, user-friendly workarounds and comfortable in creating custom solutions to unique challenges.
· Communication: Excellent communication skills are essential to effectively instruct and educate non-technical users, explain complex technical issues clearly, and collaborate with various stakeholders.
· System Maintenance & Support: Conduct regular reviews and maintenance of all IT systems, including our recently migrated cloud services and on-premise industry-specific PMS (Opera Cloud, Symphony). Provide essential user support to all team members.
· New Technology & Service Adoption: Lead the adoption and integration of new technologies and services, particularly those aligning with Accor's global standards. This includes digital transformation projects with an emphasis on AI adoption.
· Cybersecurity & Data Management: Implement and maintain robust cybersecurity measures in accordance with mandated guidelines, ensuring data security and integrity.
· Procurement & Vendor Management: Manage the procurement of IT hardware and software, overseeing inventory and nurturing strong relationships with IT vendors.
· Custom Application Development: Utilize no-code or low-code development platforms to create custom-made applications and tech-enabled processes that address operational needs and enhance guest experiences.
· Onboarding & Training: Facilitate IT-related onboarding for new team members, ensuring they are proficient in using our systems.
· Troubleshooting & On-Site Support: Travel frequently to our cruise ships (for a few days at a time) to troubleshoot complex issues, perform essential maintenance, and implement new IT initiatives.
· Reporting & Compliance: Prepare comprehensive reports on IT compliance, incident management, and inventory, ensuring all documentation is accurate and up-to-date.
Requirements
Experience: 5-7 years of progressive IT experience, with a significant portion gained within the hospitality or service-oriented industry.· Technical Proficiency: Strong software-related skills including:
o Network management and administration.
o Proficiency in no-code or low-code development platforms.
o Experience with cloud services and migrations.
o Familiarity with hospitality-specific software such as Opera Cloud and Symphony.
o Understanding of cybersecurity principles and data protection.
· Problem-Solving: Exceptional creative problem-solving skills are paramount. You must be adept at devising cost-effective, user-friendly workarounds and comfortable in creating custom solutions to unique challenges.
· Communication: Excellent communication skills are essential to effectively instruct and educate non-technical users, explain complex technical issues clearly, and collaborate with various stakeholders.
IT Manager
Office
Cairo, Egypt
Full Time
July 16, 2025