Senior Associate – User Access Administration

Ready to build the future with AI?  

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.  

Inviting applications for the role of Senior Associate – User Access Administration 

In this role, You will Support IT Infrastructure Delivery organization to deliver business value through reliable services and well-maintained platforms by performing technical operations, configurations and deployment activities in a dynamic global IT Operations environment. 

Responsibilities 

Key Responsibilities: 

• Account Management: Provisioning, deprovisioning, and modifying user accounts across various systems.  

• Access Control: Administering group memberships, roles, and permissions.  

• Auditing and Compliance: Reviewing user access, auditing security configurations, and ensuring compliance with policies and standards.  

• Troubleshooting: Identifying and resolving access-related issues.  

• Documentation: Maintaining documentation of IAM processes, procedures, and security configurations.  

• Process Improvement: Contributing to the development and implementation of improved IAM processes.  

• Reporting: Generating reports and dashboards related to IAM metrics and compliance.  

• Collaboration: Working with other teams and stakeholders to implement and maintain IAM solutions.  

• Provides operational support and oversight for authentication/authorization services such as Multi-Factor Authorization (MFA), Active Directory, and Identity Management (IdM). 

• Identifies and resolves gaps in the business processes which may include security/authorization set-up, user documentation, data interface design, data migration and reconciliation. 

Qualifications we seek in you! 

Minimum Qualifications 

Relevant role in global Identity and access management environment  

- ITIL certified 

- BSc in IT or equivalent 

Preferred Qualifications/ Skills 

• Analytical, structured, reliable, organized, driven personality 

• Pro-active, individual contributor, self-organized, team oriented, experienced with remote-working across cultures and time zones 

• Team, customer, and service focused oriented with "can do" / "getting things done" attitude 

• Comfortable in dynamic, fast paced, global environment 

• Ability to work focused towards goals with minimal supervision 

• Excellent verbal and written communication skills, including the ability to explain technical concepts. 

• Generates ideas, and critically evaluates future scenarios. 

Why join Genpact?  

• Lead AI-first transformation – Build and scale AI solutions that redefine industries  

• Make an impact – Drive change for global enterprises and solve business challenges that matter  

• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills  

• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace  

• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.   

Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.